Pankaj Kumar
Hospitality Management
Dharamsala
Summary
Driven Rooms Division Manager with 08 years of experience in hospitality. Extensive understanding of leadership and team supervision. Dedicated to holding employees to excellent standards of customer service and maintaining relationships with guests.
Experienced with overseeing room operations and ensuring guest satisfaction. Utilizes team leadership and operational management to maintain high standards. Track record of effective problem-solving and conflict resolution in hospitality setting.
Overview
18
18
years of professional experience
Work History
Room Division Manager
Dhauladhar Heights Resort
04.2023 - Current
- Evaluated employee performance regularly, providing constructive feedback and recognizing top performers through appropriate rewards and incentives.
- Enhanced communication between departments by holding regular cross-functional meetings to discuss operational challenges and improvements.
- Reviewed housekeeping supply charts and inventories.
- Inspected rooms for damages and sufficient housekeeping practices.
- Provided exceptional guest experiences by addressing complaints promptly and offering personalized solutions to meet their needs.
- Upheld high standards for customer service and led by example.
- Developed strong relationships with corporate clients, enhancing brand loyalty and driving repeat business.
Accountant
HJ Hospital
09.2022 - 04.2023
- Monitored cash flow closely to prevent liquidity issues and ensure smooth business operations.
- Implemented new accounting software systems, leading to increased efficiency in data processing and reporting tasks.
- Improved financial reporting accuracy by streamlining accounting processes and implementing internal controls.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Operations Manager
Hotel The Divine Hima (Boutique Hotel)
08.2017 - 08.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Project Manager
ICFE ( Rise India Group)
01.2015 - 06.2017
- Handling MORD project received from Ministry of rural Development for Skill Development
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
Accounting Assistant
Time Legend
04.2012 - 06.2014
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Contributed to cash flow management, monitoring incoming and outgoing transactions.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Handled day-to-day accounting processes to drive financial accuracy.
Center Manager
ICA InfoTech Pvt Ltd
08.2007 - 12.2012
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
- Handle staff 10-15 Including tutor, receptionist and other staff. Recruitment, training and their payroll Management.
- Management of student strength 150-180 their enrollment, training material management.
- Account preparation of the Centre, Handling all final data, reporting and funds Management.
Education
Computer Hardware & Networking Diploma -
Institute of Hardware & Networking
Hamirpur, India 04.2001 -
Bachelor of Commerce - Commerce
Govt. Degree Collage Dharamshala
Dharamshala 04.2001 -
Diploma in Certified Industrial Accountant -
Institute of Computer Accountants Dharamshala
Dharamshala 04.2001 -
Skills
Front office operations
Guest relations management & Reservation management
Standard operating procedures
Guest complaint resolution
Staff training and development ,Team leadership
Property management systems
Guest experiences
Operational efficiency
Excellent communication
Microsoft office proficiency
Timeline
Room Division Manager
Dhauladhar Heights Resort
04.2023 - Current
Accountant
HJ Hospital
09.2022 - 04.2023
Operations Manager
Hotel The Divine Hima (Boutique Hotel)
08.2017 - 08.2022
Project Manager
ICFE ( Rise India Group)
01.2015 - 06.2017
Accounting Assistant
Time Legend
04.2012 - 06.2014
Center Manager
ICA InfoTech Pvt Ltd
08.2007 - 12.2012
Computer Hardware & Networking Diploma -
Institute of Hardware & Networking
04.2001 -
Bachelor of Commerce - Commerce
Govt. Degree Collage Dharamshala
04.2001 -
Diploma in Certified Industrial Accountant -
Institute of Computer Accountants Dharamshala
04.2001 -