Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic
PANKAJ KUMAR

PANKAJ KUMAR

Burari

Summary

Experienced logistic Expert with over 5 years of experience in managing travel arrangements and accommodations for business clients. Skilled in negotiating contracts with airlines, hotels, and car rental companies to secure the best rates and ensure a smooth travel experience. Proficient in utilizing travel management software to streamline booking processes and analyze travel data for cost-saving opportunities. Possess a strong attention to detail and excellent communication skills to provide top-notch customer service and exceed client expectations.

Experienced Deputy Manager with in-depth knowledge of sales strategies, scheduling, recruitment, money handling and employee relations. Gifted leader with strong communication skills and team player mentality. Consistently achieve high level of personal integrity with strong commitment to personal growth.

Overview

8
8
years of professional experience

Work History

Deputy Manager

Observer Research Foundation partnered by Ministry of external affairs
New delhi
10.2024 - Current

  • Responsible for logistics coordination, vendor management, and the design and delivery of conference merchandise for ORF’s flagship forums and international engagements.
  • Leverages extensive experience in managing MICE operations for leading multinational corporations to support events such as the Raisina Dialogue, India’s premier conference on geopolitics and geoeconomics in partnership with the Ministry of External Affairs.
  • Certified in Hospitality Management by the Ministry of Tourism, Government of India, with proven expertise in large-scale event operations.
  • Plays a key role in ensuring seamless operational delivery of ORF’s global conferences and fostering collaboration with international stakeholders.

CORPORATE SENIOR TRAVEL EXECUTIVE

Yatra Online Private Limited
Gurugram
06.2023 - 07.2024
  • I am currently in charge MICE Operation team, I take care of FIT and GIT travels for 60/65 Corporate Clients, like Invest India, Kotak Mahindra, BGC and Etc.
  • I Have progressive experience in Leisure, Groups, Events, Tour Manager, customer relations, logistics & hospitality profile.
  • Countries visited-Baku, Almaty, Malaysia, Singapore, Sri Lanka, Mauritius.
  • Also was a part of the TM at Kolkata, Jaipur, Bankura (West Bengal) In 2024 for Hospitality and events.
  • Managing company credit cards.
  • Recording travel activities.
  • Helping employees with travel documents and travel laws.
  • Remaining updated on travel regulations.
  • Updating the travel policy as needed.

SENIOR TRAVEL EXECUTIVE

IGT Solutions Pvt Ltd
Gurugram
08.2022 - 12.2022
  • Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
  • Diagnose the clients' specifications and wishes and suggest suitable travel packages or services.
  • Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
  • Supply travelers with pertinent information and useful travel/holiday.
  • Prepare promotional materials to sell itinerary tour packages.
  • Handle unforeseen problems and complaints and determine eligibility for money returns.
  • Maintain relationships with key persons.
  • Keep financial statements and documents.
  • Reach the revenue and profit targets.

TRAVEL EXECUTIVE

Global India Holidays
New Delhi
01.2018 - 06.2022
  • Meets with clients to determine travel needs, budgets and preferences.
  • Sells and coordinates transportation, accommodations, insurance, tours and activities.
  • Advises clients regarding destinations, cultures, customs, weather and activities.
  • Collects payments, books travel arrangements and pays applicable fees.
  • Handles travel issues, conflicts, complaints, cancellations and refunds.
  • Builds and maintains relationships with travel and tour vendors.
  • Maintains accurate records of bookings, payments, transactions, phone calls and meetings.
  • Contributes to agency efforts by accomplishing related tasks as needed.

Education

BACHELOR OF ARTS - English Literature

University of Delhi

DIPLOMA IN TRAVEL & TOURISM MANAGEMENT -

Pusa Institute of management
New Delhi

Skills

  • Corporate Travel Management
  • Contract Negotiation
  • Operations
  • Tour manager
  • Vendor management
  • Business Travel Industry Knowledge
  • Leadership
  • Interpersonal Skills
  • Financial Skill
  • Analytical Skills
  • Communication Skills
  • Critical Thinking
  • Research Skills
  • Microsoft Office Suite
  • Google Suite

Awards


  • Represented and contributed to global conferences, including the Raisina Dialogue, Sagarmathan Dialogue, Yerevan Dialogue, and the Jakarta Futures Forum (JFF) 2025.
  • Recognized for operational excellence and seamless execution of international events in partnership with the Ministry of External Affairs and leading global institutions.
  • Served as Tour Manager for multiple international destinations, including Baku, Dubai, and Singapore, overseeing end-to-end coordination and ensuring seamless delegate experiences
  • Employee of The Month, 2020, Awarded employee of the month the most times (4) of any employee over 2 years.
  • Athletic Awards, 2016, Won 2nd prize in Gymnastics for State level tournament.
  • Sales Associate Achievements, 2019, Hit and exceeded sales KPIs by 30% for October, November, and December.
  • Football Tournament, 2012, Secured first position in football Zone-XIV.

Languages

Hindi
First Language
English
Proficient
C2

Timeline

Deputy Manager

Observer Research Foundation partnered by Ministry of external affairs
10.2024 - Current

CORPORATE SENIOR TRAVEL EXECUTIVE

Yatra Online Private Limited
06.2023 - 07.2024

SENIOR TRAVEL EXECUTIVE

IGT Solutions Pvt Ltd
08.2022 - 12.2022

TRAVEL EXECUTIVE

Global India Holidays
01.2018 - 06.2022

BACHELOR OF ARTS - English Literature

University of Delhi

DIPLOMA IN TRAVEL & TOURISM MANAGEMENT -

Pusa Institute of management
PANKAJ KUMAR