Hi, I’m
PANKAJ KUMAR
Summary
Banking professional with 8+ years of experience across Retail Branch Banking and TASC (Trusts, Associations, Societies & Clubs) Banking. Experienced in managing relationships with Educational Institutions and Healthcare organizations, delivering tailored banking and transaction banking solutions. Strong expertise in servicing High-Net-Worth (HNI) customers, business development, relationship management, and a wide range of banking products, including Savings & Current Accounts, Trade & Transaction Banking, Demat Accounts, Life & General Insurance, and Wealth Solutions. Proven track record of consistently achieving business targets, acquiring high-value clients, and building long-term customer relationships. Holds a postgraduate degree (MBA) in Finance & Marketing from Swami Vivekanand Subharti University, Meerut.
Overview
8
years of professional experience
Work History
ICICI Bank
TASC Relationship Manager (Deputy Manager)
03.2025 - Current
Job overview
- Managed relationships with trusts, associations, societies, and clubs to enhance engagement.
- Onboarded and managed Healthcare and Educational Institution accounts under the TASC portfolio.
- Acquired and serviced institutional accounts, including various societies and associations.
- Accelerated casa growth through strategic new-to-bank acquisition and enhanced existing relationships.
- Delivered tailored banking and transaction solutions to meet institutional client needs.
- Ensured high customer satisfaction through proactive servicing and effective issue resolution.
- Cross-sold liability and third-party products based on customer requirements.
- Coordinated with branch and operations teams for seamless account management and compliance.
JANA SMALL FINANCE BANK
CRE and Premier Relationship Manager
02.2022 - 03.2025
Job overview
- Portfolio Management, HNI Sales, Cross Selling, Retail Liabilities & TPP.
- Handling 30 CR Portfolio of 200 HNI Customer.
- Increase CASA balance in allocated portfolio either through Deepening or Acquisition of NTB HNI Customer.
- Maintains complete relationship record for assigned customer accounts.
- Tracks customer Complaints / queries and turnaround times for customer satisfaction.
- Responsible for daily CASH transaction RTGS, NEFT, CASA, TD, RD, Gold Loan Service Request and daily branch reports. Acquisition of CASA in the branch.
- Responsible for clearing (Inward, Outward,CMS)
- Responsible for servicing and managing relationship with CASA accounts Customer and monitor their quality and value.
- Taking care of customer needs and requirement and deepening of relationship through cross sell of all products and services like Insurance etc.
- Responsible for Self Sourcing of High Value Customer in Saving Account as well as Current Account for the Branch.
- Record maintenance of CASA customer.
- Responsible for RTO and MCC Process
- Responsible for overall Branch operation
- Handling an average footfall of 70-80 customer per day with diverse set of queries and complains.
MAX LIFE INSURANCE CO LTD
Assistant Manager (Axis Bank Relationship)
10.2021 - 01.2022
Job overview
- Led cross-functional teams to enhance customer service delivery and operational efficiency.
- Developed training programs for new employees, improving onboarding processes and knowledge retention.
- Analyzed sales data to identify trends, driving strategic initiatives for increased market penetration.
- Implemented quality assurance measures, ensuring compliance with regulatory standards and enhancing client trust.
ICICI PRUDENTIAL LIFE INSURANCE CO LTD
SR Relationship Manager
05.2018 - 09.2021
Job overview
- To manage the various channel Partner Jana Small Finance Bank, Utkarsh Small Finance Bank, Fullerton India Credit Co Ltd, Hero Insurance Broking Ltd, Religare Broking Ltd.
- Financial Service Manager with 4 years of experience developing a relationship with our channel partner along with customer helping and providing the best solution of their need in the insurance sector. A skilled communicator with exceptional presentation skills, lead cross functional teams & establish beneficial relationships with key players in industry.
Education
SWAMI VIVEKANAND SUBHARTI UNIVERSITYMEERUT
MBA from Finance, Marketing
01-2022
University Overview
GPA: 65
S D COLLAGE
B A
01-2017
University Overview
GPA: 55
GAYA COLLAGEGAYA
I A
01-2014
University Overview
GPA: 52
R B R HIGH SCHOOL
MATRIC
01-2012
University Overview
GPA: 55
Skills
Diligent and committed
Team collaboration
Relationship building
Adaptability to change
Accomplishments
Promoted from Financial Service Manager (FSM) to Senior Financial Service Manager (Sr. FSM) in 2021 based on consistent high performance.
Promoted from Assistant Manager to Manager in 2024 in recognition of sustained business excellence and leadership.
Selected for the prestigious National Training Program in Dubai for outstanding business performance.
Qualified for Regional Training Programs held at Agra and Udaipur.
Achieved PAN India HERO Channel – 2nd Position in NOP during FY 2018–19.
Secured PAN India 2nd Position in WRP (All Lives Category).
Received 25+ Monthly Performance Awards for consistently exceeding business targets and delivering exceptional customer outcomes.
Personal Details
- Date of Birth: July 25th 1997
- Marital Status: Married
Timeline
TASC Relationship Manager (Deputy Manager)
ICICI Bank
03.2025 - Current
CRE and Premier Relationship Manager
JANA SMALL FINANCE BANK
02.2022 - 03.2025
Assistant Manager (Axis Bank Relationship)
MAX LIFE INSURANCE CO LTD
10.2021 - 01.2022
SR Relationship Manager
ICICI PRUDENTIAL LIFE INSURANCE CO LTD
05.2018 - 09.2021
R B R HIGH SCHOOL
MATRIC
GAYA COLLAGE
I A
S D COLLAGE
B A
SWAMI VIVEKANAND SUBHARTI UNIVERSITY
MBA from Finance, Marketing