Pankaj Kumar Bhatt
Mohali,Punjab
Summary
Dynamic sales and operations professional with a proven track record at Biorev Studios Pvt Ltd, excelling in client retention and sales strategy. Expert in CRM data analysis and effective negotiation, driving revenue growth and fostering strong customer relationships. Recognized for optimizing lead generation and enhancing team performance through strategic training initiatives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assitant Manager at Sales & Operations
Biorev Studios Pvt Ltd
05.2024 - Current
- Recruited, trained, and motivated sales team to exceed performance targets consistently.
- Developed and implemented effective sales strategies to maximize revenue and market share.
- Oversaw appointment booking function, generating high-quality appointments to accelerate sales pipeline.
- Monitored and analyzed key sales metrics to identify trends and inform strategic decisions.
- Collaborated with Marketing and Customer Success teams to enhance lead quality and customer journey.
- Established best practices for prospecting, qualification, negotiation, and CRM utilization.
- Created accurate sales forecasts and provided insightful reports on performance to senior management.
- Guided team in maintaining a customer-centric approach, fostering lasting client relationships.
Sr. Account Executive
Positive Energy Electricity G Gas Pvt Ltd, India
01.2022 - 01.2024
- Managed communications for 35,000+ gas meters, ensuring G5% resolution rate within SLAs and 100% regulatory compliance.
- Analysed key reports (AMR, Non-dialing Loggers, Faulty Meter Reports), driving process efficiency.
- Improved customer satisfaction by through effective complaint resolution and escalation management.
- Negotiated payment settlements, increasing financial recoveries.
- Conducted team training sessions, boosting productivity.
Senior Business Development Executive
Cliq Desk Pvt. Ltd, Panchkula, Haryana
Panchkula
04.2019 - 12.2020
- Boosted client acquisition by leveraging effective lead generation alongside focused account management.
- Expanded market share and drove revenue growth through the implementation of strategic sales initiatives.
- Cultivated long-term relationships to enhance customer retention.
- Optimized onboarding procedures, leading to decreased service issues.
Business Development Executive
Technoguru, Mohali, Punjab
Mohali
01.2014 - 12.2017
- Contributed to increase in company revenue through lead generation and client handling.
- Provided technical support and post-sales services, ensuring high client satisfaction.
- Assisted in crafting proposals and sales presentations, improving client engagement.
Education
Diploma - Computer Science
MCSA and CCNA Training Program
India01.2010
High School Diploma -
Mehr Chand Polytechnic
Jalandhar, Punjab01.2008
Skills
- Conversion optimization in lead generation
- Customer service alongside relationship management
- Sales strategy within business development
- Client retention through account management
- IT solutions supported by technical assistance
- CRM data analysis using Microsoft Excel skills
- Effective negotiation for contract management
- Computer science integrated with network administration
- Client onboarding through project coordination efforts
- Problem-solving within strategic planning initiatives
- Competitive analysis through market research
Certification
• Microsoft Certified Solutions Associate (Training Program)
• Cisco Certified Network Associate (Training Program)
• Advanced Customer Service and Sales Training
• CRM and Lead Management Training
• Strategic Business Negotiation and Contract Management
• Cisco Certified Network Associate (Training Program)
• Advanced Customer Service and Sales Training
• CRM and Lead Management Training
• Strategic Business Negotiation and Contract Management
Languages
Fluent in English, Hindi, and Punjabi.
Additional Information
- Technical Proficiency: Proficient in CRM tools, data analytics platforms, and sales automation tools.
- Soft Skills: Strong problem-solving, analytical thinking, and ability to work under pressure to meet deadlines.
- International Experience: Worked with international clients and partners, ensuring cross-cultural communication and collaboration.
Accomplishments
Rising Star Award in 2024 at Biorev Studios Pvt. Ltd.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assitant Manager at Sales & Operations
Biorev Studios Pvt Ltd
05.2024 - Current
Sr. Account Executive
Positive Energy Electricity G Gas Pvt Ltd, India
01.2022 - 01.2024
Senior Business Development Executive
Cliq Desk Pvt. Ltd, Panchkula, Haryana
04.2019 - 12.2020
Business Development Executive
Technoguru, Mohali, Punjab
01.2014 - 12.2017
Diploma - Computer Science
MCSA and CCNA Training Program
High School Diploma -
Mehr Chand Polytechnic