Pankaj Patil
Network Engineer
A-705 Bliss County, Charholi Bk Pune
Summary
Results-driven Network Engineer with 6+ years of expertise in managing ISP core network operations and providing service assurance to enterprise customer's for their MPLS, ILL, and SD-WAN technologies infrastructure.
Experienced NOC Engineer with proven skills in backbone, hardware, system maintenance, security, and troubleshooting.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Senior Network Engineer
Vodafone intelligent solutions (_VOIS)
Pune
07.2022 - Current
- As a Senior Network Engineer in the IP Networking team at _VOIS, performs critical activities, core network configuration, taking up with Vendor TAC to maintain hardwares like CISCO/Juniper & alcatel in core/Edge routers.
- Collaborated with other network engineers to configure IP assignment, core network configuration along with network monitoring.
- Handling field engineers visits and port/card/device level troubleshooting.
- Created graphical routine reports to visualize network performance and uptime to management members.
- Monitoring and maintenance of core backbone network. Support onshore team at U.K. headquarters to perform cisco router ios upgrade along with Junos os upgradation during maintenance windows or planned activities.
- Supported global vodafone network operating company (OpCo) in APAC, EMEA, and AMER regions. along with peer AS & upstream providers for their connectivity/access issues.
Network Engineer
Tata Communications Ltd
Pune
03.2020 - 07.2022
- Worked as an Engineer/Customer Service Executive at Tata Communications Ltd. I was part of the Service Assurance team. Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
- Exceeded SLA standards for response times and problem resolution.
- Established positive working relationships with clients for quick resolutions.
- Closed first-time tickets quickly and long pending tickets with detailed RCA and met resolution volume requirements.
- Troubleshot routers, layer 2 and 3 switches, RF & transmission devices for ISP network links & services such as MPLS, ILL, and SD-WAN.
- Coordinated with technical support, service provisioning and field teams to deliver network services at or above SLA requirements.
- My primary responsibility was to troubleshoot MPLS, ILL & SD-WAN links related issues such as packet drops, latency, reachability, routing issues, link flapping and applications access issues.
- Interacted with subject matter experts to develop training material and tools for intern, graduate engineer trainees & fellow colleagues.
- Trained in Cisco Meraki wireless technologies. and have hands-on experience in SD-WAN for vendor like CISCO viptela & versa for basic troubleshooting and device onboarding.
Associate Engineer ( Lobo Staffing )
Tata communications ltd.
Pune
12.2016 - 03.2020
- Collaborated with different teams to handle Severity 3 tickets for global enterprise network customers of Tata Communications.
- Mentored interns, aiding in the onboarding process and instructing new personnel on applicable guidelines and techniques.
- Wrote, reviewed, and edited technical documents in accordance with template requirements like SOP.
- Troubleshot various severity 1&2 issues like link down, link flapping, packet drops & slowness. Performed Site Audit, MUX Audit, Power Shutdown Activity, along with Link Monitoring, BCP, and Failover Activity for Customers WAN network improvements.
- Received multiple awards during my tenure of 2+ years with global premium desk team management, including the Employee of the Month award. Demonstrated exceptional productivity, quality and NPS scores.
Education
Bachelor of Engineering - Electronics And Telecommunications Engineering
MMIT (University of Pune)
Pune, India 08.2011 - 2015.07
Diploma (MSBTE) - Electronics & Telecommunications
S.M.M. Polytechnic College
Parbhani, MH India 08.2008 - 2011.07
Skills
SD-WAN Cisco viptela
Certification
Cisco Certified Network Associate 200-301.
Awards & recognition
- Participated in the Smiley campaign at Tata Communications in 2021-22.
The Smiley campaign is an initiative by Tata Communications to recognize and reward employees who have demonstrated exceptional performance and contributed to the company’s success. The best employee is awarded based on customer appreciations and CSAT score.
Timeline
Senior Network Engineer
Vodafone intelligent solutions (_VOIS)
07.2022 - Current
Cisco Certified Specialist - Enterprise SD-WAN Implementation 300-415.
07-2021
Cisco Certified Network Associate 200-301.
01-2021
Network Engineer
Tata Communications Ltd
03.2020 - 07.2022
Associate Engineer ( Lobo Staffing )
Tata communications ltd.
12.2016 - 03.2020
Bachelor of Engineering - Electronics And Telecommunications Engineering
MMIT (University of Pune)
08.2011 - 2015.07
Diploma (MSBTE) - Electronics & Telecommunications
S.M.M. Polytechnic College
08.2008 - 2011.07
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