Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic
Pankaj Rajak

Pankaj Rajak

Bangalore

Summary

Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Subject Matter Expert

Bayer Pharmaceutics company
Bangalore
12.2021 - Current
  • Leading a project for daily inflow for query, tracking and allocating snow tickets, pending tickets, aged tickets, Escalation received, and vendors' call to resolve their queries.
  • Addressing a spectrum of issues such as PR and PO management in SAP and Smart buy/Ariba/SAP, editing of PO, blocking, unblocking, line item creating, invoice payment.
  • Created detailed reports on project progress, metrics, and results for stakeholders, senior management for review.
  • Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
  • Offered one-on-one support for team members and managers to drive continuous improvement.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data for new update and changes in process.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.

Senior Associate

Capgemini
Bangalore
07.2018 - 12.2021
  • Handled incoming calls and directed callers to the appropriate department or employee.
  • Creating a shopping cart, PR to PO, creating a purchase order, and modifying the PO in SAP software.
  • Identify the duplicate records for the Vendor Master Maintenance, Invoice receipt, verification, and processing accurately.

Process Associate

Accenture
Bangalore
10.2015 - 11.2017
  • Validating the Shopping card in SRM for p2p.
  • Doing 3 ways of invoice checking.
  • Contacting suppliers for the product requested by the requestor.

Associate

Hewlett packard (HP)
Bangalore
12.2012 - 04.2015
  • Publishing daily productivity dashboard and daily metrics.
  • Releasing and rejecting the claim.
  • Preparing start-of-day volume report.

Education

BBA -

AMC City College
Bangalore
07-2012

Skills

  • SAP
  • Snow tickets
  • Shared services framework
  • Smart buy Ariba
  • Procurement
  • Accounts payable
  • Handling stakeholder
  • Leading team

Accomplishments

  • Received Rising Star award.
  • Customer championship award.
  • Top performer award.

Languages

Hindi
First Language
English
Proficient (C2)
C2

Certification

  • Certified in Dynamic shared ownership.
  • GBS Academy - Building Outstanding Partners.
  • GBS Certificate for Cyber Excellence

Timeline

Subject Matter Expert

Bayer Pharmaceutics company
12.2021 - Current

Senior Associate

Capgemini
07.2018 - 12.2021

Process Associate

Accenture
10.2015 - 11.2017

Associate

Hewlett packard (HP)
12.2012 - 04.2015

BBA -

AMC City College

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Pankaj Rajak