PANKAJ RANA
West Delhi
Summary
Dynamic professional with extensive experience in office administration and market research, notably at Rodic Consultants Private Limited. Excelled in vendor and budget management, and data analysis, enhancing operational efficiency by 30%. Skilled in Microsoft Excel and Power BI, demonstrating problem-solving prowess and adaptability. Proven track record in improving customer relationship management and strategic decision-making.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager - Administration
Rodic Consultants Private Limited
New Delhi
04.2023 - Current
- Oversee office administration to ensure smooth daily operations
- Manage vendor coordination, office security, and expense tracking
- Organize meetings, inventory management, and HR-related activities
- Handle corporate travel arrangements and executive logistics
Senior Executive - Administration
Rodic Consultants Private Limited
New Delhi
04.2022 - 04.2023
- Supervised office operations and supported senior management
- Managed office supplies, vendor negotiations, and event planning
- Ensured compliance with administrative policies and procedures
Administrative Executive
Rodic Consultants Private Limited
New Delhi
01.2021 - 04.2022
- Handled documentation, correspondence, and scheduling
- Assisted in facility management and administrative reporting
Senior Research Analyst
Quest Sampling
New Delhi
04.2020 - 01.2021
- Conducted market research, data analysis, and reporting
- Developed business insights to support strategic decision-making
Executive Operations Manager
Mellow Holidays Pvt Ltd
New Delhi
11.2018 - 04.2020
- Managed client travel bookings, including flights, accommodations, and activities
- Ensured seamless coordination between vendors and customers for customized experiences
Tour Consultant
Ritual Holidays Pvt Ltd
New Delhi
08.2017 - 11.2018
- Designed personalized travel itineraries based on client preferences
- Managed end-to-end travel planning, including ticket booking and customer support
Education
Master of Arts (M.A.) - Tourism & Travel Services Management
Indira Gandhi National Open University
01.2019
Diploma in Tourism & Travel Services Marketing Operations -
Bhartiya Vidya Bhavan, Delhi Kendra
01.2017
Bachelor of Arts (B.A.) -
Delhi University
01.2015
Certificate in Account Assistant Program -
NICE Institute of Computer Education
New Delhi01.2014
Skills
- Office Administration & Management
- Vendor & Budget Management
- HR Coordination & Office Security
- Travel & Event Planning
- Market Research & Data Analysis
- Inventory & Facility Management
- Customer Relationship Management (CRM)
- Data Management & MIS (Microsoft Excel, ERP, Microsoft D-365)
- Proficiency in Microsoft PowerPoint
- Data Visualization (Power BI, MS Excel)
- Problem Solving & Decision Making
- Proactive, Fast Learner & Adaptable
- Amadeus (CRS) - Travel Booking System
Certification
- Travel & Tourism Certification, Bhartiya Vidya Bhavan
- Computerized Accounting Course, NICE Institute of Computer Education
Languages
- English
- Hindi
Timeline
Assistant Manager - Administration
Rodic Consultants Private Limited
04.2023 - Current
Senior Executive - Administration
Rodic Consultants Private Limited
04.2022 - 04.2023
Administrative Executive
Rodic Consultants Private Limited
01.2021 - 04.2022
Senior Research Analyst
Quest Sampling
04.2020 - 01.2021
Executive Operations Manager
Mellow Holidays Pvt Ltd
11.2018 - 04.2020
Tour Consultant
Ritual Holidays Pvt Ltd
08.2017 - 11.2018
Master of Arts (M.A.) - Tourism & Travel Services Management
Indira Gandhi National Open University
Diploma in Tourism & Travel Services Marketing Operations -
Bhartiya Vidya Bhavan, Delhi Kendra
Bachelor of Arts (B.A.) -
Delhi University
Certificate in Account Assistant Program -
NICE Institute of Computer Education
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