Pankaj Rawat
Delhi
Summary
Experienced Senior Academic Counsellor enhancing student success through strategic academic advising and tailored support plans. Collaborates with multidisciplinary teams to optimise service delivery and ensure regulatory compliance. Engages students and parents through effective communication, fostering a supportive environment that drives achievement.
Overview
8
8
years of professional experience
Work History
Senior Academic Counselor
Vedantu
New Delhi , India
11.2021 - Current
- Advised students & Parents on their learning needs through structured conversations.
- Scheduled appointments and conducted daily online demo sessions.
- Managed customer interactions through each stage of the sales process, from initial prospecting to final closure.
- productive employee with established record of achieving targets and surpassing expectations. Collaborated with team members to meet and exceed target results.
- Managed complaints through effective communication and problem-solving to enhance customer satisfaction.
- Engaged with customers to identify needs and provide tailored solutions for improved service delivery.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Education Counsellor
Meritnation
NEW DELHI
12.2018 - 09.2021
- Engaged with parents and guardians to discuss student progress and devise collaborative support plans.
- Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
- Achieved company targets by implementing successful sales strategies.
- Consistently achieved or surpassed sales targets.
- Achieved and surpassed sales targets consistently, contributing significantly to the company's growth and profitability.
Education
BCA -
PTU University
New Delhi 01-2017
Intermediate -
Uttrakhand Board
01-2010
High School -
Uttrakhand Board
01-2008
Skills
- Customer relationship management
- Client engagement
- Academic advising
- Regulatory compliance
- Problem solving
- Deadline management
- Quality assurance
- Strategic planning
- Team collaboration
- Adaptability
- Conflict resolution
- Composed under pressure
Languages
English
Upper Intermediate
B2
Hindi
Proficient
C2
Timeline
Senior Academic Counselor
Vedantu
11.2021 - Current
Education Counsellor
Meritnation
12.2018 - 09.2021
BCA -
PTU University
Intermediate -
Uttrakhand Board
High School -
Uttrakhand Board