PANKAJ SAHOO
Branch Manager
Nayagarh
Summary
Results-driven Branch Manager with a proven track record in enhancing operational efficiency and customer satisfaction. Adept at staff management, strategic planning, and analytical decision-making.
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Overview
6
6
years of professional experience
Work History
Branch Manager
Satin Creditcare Network
05.2020 - Current
- Led branch operations, ensuring compliance with organizational policies and regulatory requirements.
- Developed and implemented strategic plans to enhance customer service and operational efficiency.
- Mentored staff on best practices in sales techniques and customer relationship management.
- Analyzed financial performance metrics to inform decision-making and resource allocation.
- Continuously monitored branch performance against key performance indicators, taking corrective actions to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Education
Associate of Science -
B S College
Daspalla 04.2001 -
Skills
Branch operations management
Customer service
Customer relationships
Excellent time management skills
Relationship building and management
Operations management
Staff management
Timeline
Branch Manager
Satin Creditcare Network
05.2020 - Current
Associate of Science -
B S College
04.2001 -