Summary
Work History
Education
Skills
Certification
Interests
Personal Skills
Personal details
Timeline
Generic

Pankaj Sharma

IT Engineer
Dharuhera

Summary

Certified Desktop Support Engineer with strong installation, configuration and troubleshooting background in computers and related peripheral hardware, software and network connectivity. Demonstrates excellent fault-finding skills to resolve customer problems with high degree of technical expertise and timeliness.

Work History

Support Engineer

ROINET SOLUTION PVT LTD
Gurgaon
2018.12 - Current
  • Addressing user tickets regarding hardware, software and networking
  • Walking customers through installing applications and computer peripherals
  • Asking targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Help Desk Support Technician

Roinet Solution Pvt. Ltd
Gurugram
2017.12 - 2018.12
  • Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
  • Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
  • Improves client references by writing and maintaining documentation.
  • Participates in development of client training programs by identifying learning issues and recommending instructional language.
  • Accommodates client disabilities by recommending devices and techniques.
  • Improves system performance by identifying problems and recommending changes.

Education

MNA (Master of Network Administration) - Computer Networking

Jetking Institute
Gurugram
2017.06 - 2017.12

BCA ( Bachelor of Computer Applications) -

Maharshi Dayanand
Gurugram
2016.01 - 2021.12

12th -

Haryana Board School Education
2014.01 - 2015.01

10th -

Haryana Board School Education
2012.01 - 2013.01

Skills

    Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

Hands-on experience with Windows7/8/10 environments

Working knowledge of office automation products and computer peripherals, like printers and scanners

Knowledge of network security practices and anti-virus programs

Excellent problem-solving and multitasking skills

Ability to perform remote troubleshooting and provide clear instructions

Certification

MNA (Master is Network Administrator)

Interests

Photography

Travel

Watching tech videos

Fitness

Personal Skills

  • Positive attitude
  • focused
  • Leadership Qualities
  • Self Motivated

Personal details

NAME :- PANKAJ SHARMA

FATHER NAME :- Sh. TRILOK CHAND

DATE OF BIRTH :- 15/08/1998

SEX :- MALE

MARITAL STATUS :- SINGLE

NATIONALITY :- INDIAN

LANGUAGE :- ENGLISH,HINDI

Timeline

Support Engineer

ROINET SOLUTION PVT LTD
2018.12 - Current

Help Desk Support Technician

Roinet Solution Pvt. Ltd
2017.12 - 2018.12

MNA (Master is Network Administrator)

2017-12

MNA (Master of Network Administration) - Computer Networking

Jetking Institute
2017.06 - 2017.12

BCA ( Bachelor of Computer Applications) -

Maharshi Dayanand
2016.01 - 2021.12

12th -

Haryana Board School Education
2014.01 - 2015.01

10th -

Haryana Board School Education
2012.01 - 2013.01

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Pankaj SharmaIT Engineer