Pankaj Tiwari
Hyderabad
Summary
Skilled Digital Transformation Manager with over 18 years of experience in supporting businesses to innovate, optimise ROI, transform & scale their organisation, and succeed. As a digital transformation expert, I am skilled at addressing problems that affect a company's success and shaping future concepts, products, or technologies. I can create formal relationships with key decision-makers to support operational change. I am a keen technical leader in designing and implementing ongoing automation and change strategies, with a focus on delivering results.
Overview
18
18
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Principal Product Manager
Dr Reddy’s Laboratories
12.2021 - Current
- Managing the end-to-end ownership of digital tools of PSAI business for Product Management & Inquiry to Order and Order to Cash with bespoke platform “PANORAMA”, a Product Portfolio Management tool for 360 views on Product, “SALES-CRM” for managing the full funnel of Inquiry to Order and “XCEED” – for managing the Order to Cash Cycle. Manage the brand website of API Business for maintenance and new feature development.
Senior Project Manager
Triveni Infosoft
01.2020 - 12.2021
- Managing the complete ownership of web development for websites, bespoke ERP & CRM, stakeholder management, reporting, communication, customer service, team building, timely releases, scheduling, process definition, and quality assurance. Working effectively on cross-functional initiatives & organisation-wide priorities.
Head Customer Support & Business Operations
Creativelipi Webtech Pvt Ltd.
06.2017 - 01.2020
- Shaped the overall corporate strategy as part of the senior leadership team and directed entire business operations for seller onboarding for Indiamart.com, including catalogue development, operational metrics & team management (250 members).
Head - Web Operations & Client Servicing
IDIL – An India Today Group
04.2016 - 05.2017
- Drove end-to-end development of a B2B Marketplace “indiabizsource.com” to serve MSME businesses, also looking after the overall customer experience and other service deliverables like catalogue management, lead management, etc.
Product Manager
Getit Transnational Pvt Ltd. (Askme.com)
12.2013 - 04.2016
- Manage the end-to-end development and successful market launch of B2C local search engine and marketplace, “Findit”, specifically tailored for the Malaysia and Kuwait markets.
Product Manager
Indiamart Intermesh Limited
05.2008 - 12.2013
- Worked on a custom-built weberp system & content management system specifically designed to serve business needs.
Education
Executive Program - Digital Transformation
IIM, Indore
Executive Course - Digital Marketing & Analysis
ISB, Hyderabad
Post Graduate Diploma - Management
EMPI Business School, Delhi
Bachelor of Commerce - undefined
Calcutta University
Skills
Digital Products
B2B Marketplace
Software Development
Customer Service Operations
AI/ML
Catalogue Management
Agile Methodologies
Escalation Management
PSPO 1 & 2
Change Management
Customer NPS
Business Data Analysis
Stakeholder / Vendor Management
Team Management
Certification
Fundamental of Digital Marketing, Google
MAJOR KRA
- Product Strategy and Roadmap Planning: Develop and execute a comprehensive product strategy and roadmap for digital products. This includes identifying market trends, customer needs, and competitive analysis to drive innovation and product enhancements. Collaborate with stakeholders to prioritise features, define release cycles, and ensure alignment with business objectives.
- Product Development and Delivery: Lead the end-to-end product development lifecycle, from concept to launch, by partnering with Engineering/DevSecOps. Define product requirements, user stories, and acceptance criteria in collaboration with developing teams. Work closely with designers to create intuitive user interfaces and experiences. Coordinate with cross-functional teams to deliver high-quality products on time and within budget.
- Product Adoption and Collaboration: Engage with internal and external stakeholders to gather feedback, understand needs, and address product-related inquiries. Collaborate with OCM and training teams to develop effective launch, communication & training strategies and product positioning. Provide product training and support to various teams.
- Product Performance and Optimisation: Monitor and analyse key product metrics, user feedback, and market trends to measure product performance and identify opportunities for improvement. Conduct regular competitive analysis to ensure digital products remain innovative and industry-leading. Make data-driven decisions to prioritise product enhancements, bug fixes, and feature requests, and collaborate with engineering teams to implement changes effectively.
Timeline
Principal Product Manager
Dr Reddy’s Laboratories
12.2021 - Current
Senior Project Manager
Triveni Infosoft
01.2020 - 12.2021
Head Customer Support & Business Operations
Creativelipi Webtech Pvt Ltd.
06.2017 - 01.2020
Head - Web Operations & Client Servicing
IDIL – An India Today Group
04.2016 - 05.2017
Product Manager
Getit Transnational Pvt Ltd. (Askme.com)
12.2013 - 04.2016
Product Manager
Indiamart Intermesh Limited
05.2008 - 12.2013
Executive Program - Digital Transformation
IIM, Indore
Executive Course - Digital Marketing & Analysis
ISB, Hyderabad
Post Graduate Diploma - Management
EMPI Business School, Delhi
Bachelor of Commerce - undefined
Calcutta University