Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Interests
Timeline
Hi, I’m

Pankaj Kumar

Purchase Manager
Mohali,Punjab
Pankaj Kumar

Summary

Experienced Purchase Manager with over 13 years of experience in various manufacturing & Technical Support Industries. Excellent reputation for resolving problems and improving customer satisfaction. Results-driven Purchase Manager with strong history of sourcing, negotiating and buying goods, materials and services to meet company operational requirements. Diligent with 13 years of experience making sure products and services meet internal and external standards. Skilled in market research, project management and statistical analysis. Organized and analytical with excellent written and verbal communication skills.

Overview

13
years of professional experience
4
years of post-secondary education
2
Certificates
3
Languages

Work History

Trinity cycles India Pvt.. Ltd.
Ludhiana, Punjab

Purchase Manager
09.2021 - Current

Job overview

    • Negotiated contract terms with vendors to balance cash flow against possible price savings with technical and operational input from stakeholders and colleagues.
    • Established achievement targets and identified actions to reach objectives and operational goals.
    • Implemented policies to reduce cost and eliminate waste.
    • Recommended market change solutions without compromising quality or service while optimizing cost.
    • Conducted re-negotiations with vendors on rejections, disposition and adjustment of purchased materials not meeting specifications.
    • Recorded price histories, vendor relationship issues and purchasing document terms.
    • Developed and initiated incentive and recognition programs for suppliers.
    • Trained purchasing team to assess vendor capabilities, develop sources and evaluate vendor performance.
    • Enacted policies while avoiding shortages of critical materials and supplies.
    • Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
    • Decreased material expenses by 4.2 % by managing tracking and supply.
    • Performed monthly reconciliation of open purchasing orders.
    • Wrote standard operating procedures for department.
    • Progressed through various purchasing, warehousing and leadership roles.

Alpha Vector India Pvt. Ltd.
Ludhiana, Punjab

Quality Assurance Manager
02.2021 - 09.2021

Job overview

    • Reported production malfunctions to managers and production supervisors.
    • Cooperated with engineering, manufacturing and corporate accounting to verify adherence to quality standards.
    • Collected production samples regularly and performed detailed quality inspections.
    • Specified quality requirements of raw materials with suppliers.
    • Monitored staff organization and suggested improvements to daily functionality.
    • Evaluated interactions between associates and customers to assess personnel performance.
    • Assured consistent quality of production by implementing and enforcing automated practice systems.
    • Implemented new quality assurance and customer service standards.
    • Recorded, analyzed and distributed statistical information.
    • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
    • Applied coaching techniques and tools to support managers and team members in improving performance.
    • Determined quality department standards, practices and procedures.
    • Tracked quality issues with external customers, suppliers and internal plant operations.

Teleperformance
Mohali, Punjab

Customer Support Advisor
11.2020 - 02.2021

Job overview

    • Provided primary customer support to internal and external customers.
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
    • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Patched software and installed new versions to eliminate security problems and protect data.
    • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

Lsquare Eco Products Pvt. Ltd.
Mohali, Punjab

Assistant Quality Manager
02.2020 - 10.2020

Job overview

    • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
    • Updated quality control standards, methods and procedures to meet compliance requirements.
    • Led Chest freezer quality-assurance projects and enhanced productivity, realizing 3.9 % increase in profits.
    • Developed and deployed production control plans and created work instructions and procedures.
    • Improved quality processes for increased efficiency and effectiveness.
    • Wrote and implemented new rework procedures to standardize processes and streamline workflow.
    • Increased customer satisfaction through adherence to quality standards and customer requirements.
    • Liaised with HR manager to organize and perform quality standard training for new and existing staff.

Techaids India Pvt. Ltd.
Mohali, Punjab

Application Engineer
10.2019 - 02.2020

Job overview

    • Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
    • Partnered with development team on product development and application support plans.
    • Communicated technical development stages and provided design support to stakeholders.
    • Traveled to key account locations to train and provide technical direction for successful completion of product launches.
    • Visited clients to determine feasibility, analyze requirements and provide solution suggestions.
    • Answered over 70 customer phone inquiries daily, increasing end-user satisfaction rates 79 %.

Tube Investment of India Pvt. Ltd.
Rajpura, Punjab

Senior Engineer
05.2014 - 09.2019

Job overview

    • Adhered to timelines to meet quality assurance targets.
    • Controlled project costs by approving expenditures.
    • Promoted teamwork and demonstrated effective communication skills to improve collaboration among personnel.
    • Conducted tests to determine success of product performance.
    • Mentored and coached entry-level and junior engineers to improve talent and boost skill levels.
    • Trained and managed drafters, junior engineers and surveyors.
    • Monitored employee performance to keep projects on task.
    • Enforced rules and regulations to keep working environment safe.
    • Trained 112 engineers on Inventory Management processes to streamline overall productivity for many projects.
    • Performed quality control procedures on equipment and materials.
    • Implemented safety and accident prevention programs for each project.

SIgma Freudenberg NOK Pvt. Ltd.
Basma, Punjab

Quality Engineer
02.2012 - 05.2014

Job overview

    • Integrated diagnostic automation to accelerate and sharpen post-production testing.
    • Supported quality team members during corrective action updates.
    • Expanded risk management measures through spot-checking and increased randomization of inspections.
    • Facilitated process improvements to successfully decrease errors.
    • Performed quality inspections and drafted reports to detail non-conforming material issues.
    • Partnered with senior management to analyze issues and find appropriate solutions.
    • Led problem-solving activities to quickly identify and permanently resolve quality and productivity issues.
    • Participated in multi-disciplinary defect reviews to discern and address root causes.
    • Coordinated with quality control staff to complete inspections.
    • Recommended revisions to internal controls and operational and management policies and procedures.
    • Contributed to root cause analysis to determine core reason for failures and errors.
    • Built strong rapport with team members, management and clients to facilitate efficiency and productivity.

Mahindra & Mahindra Tractors Ltd.
Mohali, Punjab

Diploma Engineer Trainee
02.2010 - 12.2011

Job overview

    • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
    • Exceeded goals through effective task prioritization and great work ethic.
    • Collaborated with team members to achieve target results.
    • Developed team communications and information for meetings.
    • Used critical thinking to break down problems, evaluate solutions and make decisions.
    • Used coordination and planning skills to achieve results according to schedule.
    • Learned new skills and applied to daily tasks to improve efficiency and productivity.
    • Proved successful working within tight deadlines and fast-paced atmosphere.
    • Carried out day-to-day duties accurately and efficiently.
    • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
    • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Swami Coaches & Engineering Pvt. Ltd.
Derabassi, Punjab

Junior Engineer
07.2009 - 01.2010

Job overview

  • Adhered to timelines to meet quality assurance targets.
  • Studied corrections from senior engineers to learn and grow professionally.
  • Studied manufacturing processes to improve overall knowledge.
  • Assisted senior engineers and management with clerical duties to keep department functioning and workflows running smoothly.
  • Shadowed designers and engineers to learn ways to implement methodologies.
  • Adhered to safety procedures and good housekeeping standards to comply with regulations.
  • Conducted root-cause analysis of component failure.

Education

Punjab Polytechnic College
Punjab

High School Diploma
08.2006 - 05.2009

University Overview

Govt. Model Senior Secondary School
Sector 33 D Chandigarh

No Degree from Math's / Physics / Chemistry / Biology / English
04.2005 - 03.2006

University Overview

Skills

    Procurement expertise

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Accomplishments

Accomplishments
  • Improved operations efficiency 29 % with implementation of various process improvements.
  • Managed purchasing operations for 12 locations.
  • Collaborated with team of 35 in the development of Hardox components.
  • Supervised team of 45 staff members.
  • Documented and resolved Quality issues which led to Zero defective.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved 0.12 % rejection in Painting processes through effectively helping with Quality circles.

Software

MS Office

SAP

ERP - Oracle

Certification

Advance diploma in Hardox

Interests

Writing Poetry

Photography

Travelling

Gadgets

Timeline

Purchase Manager
Trinity cycles India Pvt.. Ltd.
09.2021 - Current
Quality Assurance Manager
Alpha Vector India Pvt. Ltd.
02.2021 - 09.2021
Customer Support Advisor
Teleperformance
11.2020 - 02.2021
Assistant Quality Manager
Lsquare Eco Products Pvt. Ltd.
02.2020 - 10.2020

Advance diploma in Hardox

11-2019
Application Engineer
Techaids India Pvt. Ltd.
10.2019 - 02.2020

Internal ISO Auditor

08-2017
Senior Engineer
Tube Investment of India Pvt. Ltd.
05.2014 - 09.2019
Quality Engineer
SIgma Freudenberg NOK Pvt. Ltd.
02.2012 - 05.2014
Diploma Engineer Trainee
Mahindra & Mahindra Tractors Ltd.
02.2010 - 12.2011
Junior Engineer
Swami Coaches & Engineering Pvt. Ltd.
07.2009 - 01.2010
Punjab Polytechnic College
High School Diploma
08.2006 - 05.2009
Govt. Model Senior Secondary School
No Degree from Math's / Physics / Chemistry / Biology / English
04.2005 - 03.2006

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Pankaj KumarPurchase Manager