Summary
Overview
Work History
Education
Skills
Academicqualification
Responsibilitiesandduties
Relatedcoursework
Personal Information
Languages
Timeline
GeneralManager
PAPANI ROHIT KUMAR

PAPANI ROHIT KUMAR

Hyderabad

Summary

Ability to troubleshoot and resolve a wide range of technical issues related to hardware, software, and networks. Proficient in configuring and maintaining various operating systems, software applications, and hardware components. Strong general management, negotiation, inter-personal, communication and team building skills. Skilled in managing and maintaining IT infrastructure, including servers, networks, and workstations. Experienced in hardware maintenance, upgrades, and IT asset management. Strong Knowledge in monitoring and troubleshooting the Network / Link in case of any breakdown. Enthusiastic and skilled Network Engineer with a passion for crafting efficient Cisco-based network solutions. Eager to leverage my expertise in designing, configuring, and implementing network infrastructure to meet the connectivity and performance needs of your company Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

4
4
years of professional experience

Work History

Desktop Support Engineer

spoc
HYDERABAD
12.2023 - Current
  • Managed backup operations using Symantec Backup Exec or other similar tools.
  • Diagnosed and resolved hardware and software issues efficiently.
  • Resolved printer problems remotely or onsite as needed by users.
  • Maintained inventory of all equipment, software licenses and warranties.
  • Installed and configured computer systems, printers, and other peripherals.
  • Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
  • Created detailed documentation for IT processes, procedures and troubleshooting steps.

Computer Hardware & Network Engineer

IT MANAGER
HYDERABAD
03.2023 - 01.2024
  • Deployed operating systems.
  • Provided technical support to users via telephone or remote access.
  • Resolved hardware issues including replacing parts as necessary.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.

IT Manager

IT MANAGER
HYDERABAD
01.2023 - 08.2023
  • Monitored system performance and identified areas for improvement.
  • Managed the installation, configuration, maintenance, and troubleshooting of network systems.
  • Maintained up-to-date knowledge of relevant technologies and equipment used in the organization.
  • Trained staff members on various aspects of computer usage and software applications.
  • Created detailed documentation for software, hardware, and network configurations.

Education

Bachelor of Computer Applications -

ZPHS High School Shamshabad
Shamshabad

Skills

  • IT Security Management
  • Application installations
  • Software Installation
  • End-user support
  • Technical Support
  • System Administration
  • Hardware Installation
  • Incident Management
  • Hardware diagnostics
  • Windows Operating System
  • Troubleshooting and diagnostics
  • Issue Resolution
  • Advanced troubleshooting
  • Performance Improvement
  • Technical Troubleshooting
  • Network operations
  • Hardware and software configurations
  • Network configuration
  • Network debugging
  • Technical Solutions Development
  • Switching protocols
  • Mobile Device Management
  • Asset Management

Academicqualification

  • SSC passed form ZPHS High School in 2017.
  • Intermediate in C.S.E passed from Govt. Vocational Junior College in 2017-19.
  • Diploma in DCME passed for Govt.polytechnic collage Masab Tank 2020-22
  • Graduate in BCA from P.G College of Secunderabad (Osmania University)

Responsibilitiesandduties

  • Implemented user account policies and password management procedures to enhance security and compliance.
  • Responded to end-user inquiries and reported network-related issues, ensuring timely resolution and minimal downtime.
  • Offered technical support to end-users, assisting with network connectivity problems and application-related issues.

Relatedcoursework

  • ASA Firewall
  • Cisco Certified Network Professional (CCNP)
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)

Personal Information

Title: IT/NETWORK SUPPORT Engineer

Languages

Telugu
First Language
English
Intermediate (B1)
B1

Timeline

Desktop Support Engineer

spoc
12.2023 - Current

Computer Hardware & Network Engineer

IT MANAGER
03.2023 - 01.2024

IT Manager

IT MANAGER
01.2023 - 08.2023

Bachelor of Computer Applications -

ZPHS High School Shamshabad
PAPANI ROHIT KUMAR