PARAG MUKHERJEE

Managed and grew portfolio of 50+ Enterprise accounts in Education Sector resulting in 25% revenue increase YoY.

• Built and maintained strong customer relationships with key stakeholders resulting in 90% customer satisfaction rate.
• Developed and executed out of box initiatives to engage customers resulting in 30% increase in customer engagement.
• Identified upsell opportunities based on customer needs and pain points, resulting in 15% increase in portfolio revenue.
• Negotiated contracts to guarantee great value for money to customers and sustainable profitability.
• Collaborated with product and technology teams to translate customer feedback into actionable product features.
• Provided product education and presented reports to customers through business reviews.
• Played an instrumental role in winning new business through targeted prospecting and relationship building activities

Managed portfolio of 20 strategic accounts and successfully revitalized customer engagement protocols

• Identified and developed new business opportunities resulting in 20% increase in revenue.
• Collaborated with product and marketing teams to develop new products analyzing market trends and client requirements.
• Negotiated contracts and closed deals with key accounts.

Supported 40+ enterprise accounts, fostering strong client relationship and a consistent customer experience.

• Led effort to integrate customer usage of product in strategic discussions, boosting product adoption by 35%..
• Onboarded and managed 40+ enterprise accounts, leading to better understanding of diverse customer needs.
• Implemented usage analytics to tailor customer experiences, witnessing 50% increase in product engagement.
• Collaborated with cross-functional teams to develop innovative strategies for key account growth.
• Executed market penetration strategies that successfully introduce new product lines to market.
• Reduced churn rates significantly by implementing proactive measures designed to address potential issues before they escalated into major problems.