Parag Gawde
Mumbai
Summary
Encouraging manager and analytical problem solver with talents of team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Video KYC Officer (Manager)
HDFC Bank
Mumbai
06.2020 - Current
- Performed due diligence reviews of customer data to ensure compliance with KYC regulations.
- Managing the incoming calls in stipulated time with good accuracy.
- Evaluated risk associated with new customers in order to ensure compliance with AML regulations.
- Identified areas of improvement in existing processes and proposed solutions accordingly.
- Advised clients on how to comply with applicable KYC laws and regulations.
- Provided guidance on best practices for managing customer onboarding processes.
- Enhanced supervisory and leadership abilities by working closely with a supervisor.
- Stay up to date on changing products and processes to provide top-notch support to the customer.
Personal Banker
HDB Financial services
Mumbai
12.2018 - 05.2020
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Following up with customers and generating leads for different products.
- Explain account terms and conditions to the customer.
- Manage accounts and provide best products and ideas to customers for smooth banking.
- Conducted account openings and closings for clients.
- Researched customer inquiries and reported findings in a timely manner.
- Cross-sold banking products such as credit cards, loans and investments.
Sales Representative Intern
Yash Enterprise
Mumbai
01.2017 - 05.2017
- Generated leads through cold calling and networking activities.
- Conducted product demonstrations to prospective customers.
- Attended trade shows and other industry events to promote products or services.
- Maintained accurate records of all sales activities, including client contacts, follow-up notes, and closed deals.
Education
Bachelor of Management Studies - Marketing
Gokhale College
Mumbai06-2018
Higher Secondary Certificate - Commerce
Gokhale College
Mumbai04-2015
Secondary School Certificate - Science , Mathematics, Social Studies and Language
Cosmos High School
Mumbai03-2013
Skills
- Account Management
- Inbound Call Management
- Call Documentation
- Service Recommendations
- Time Management
- Risk Management
- Decision making
- CRM Software
- Complaint Handling
- Technical Support
- Customer Service
- Typing Skills
Affiliations
- Photography
- Arts
- Sports team
- Cultural events
- Tutoring
Accomplishments
- Awarded 2 times for silver star from HDFC bank.
- Awarded multiple times for quality topper in terms of customer service.
- Ranked 3rd in power point presentations.
Certification
- Certified for Typing in English with more than 35 w.p.m.
- Certified for Information Technology course.
- Driving Licenses.
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Video KYC Officer (Manager)
HDFC Bank
06.2020 - Current
Personal Banker
HDB Financial services
12.2018 - 05.2020
Sales Representative Intern
Yash Enterprise
01.2017 - 05.2017
Bachelor of Management Studies - Marketing
Gokhale College
Higher Secondary Certificate - Commerce
Gokhale College
Secondary School Certificate - Science , Mathematics, Social Studies and Language
Cosmos High School
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