Paras Belorkar

• Configured HR Services, HR Record Producers and HR Case Management improving HR operational efficiency.

• Worked on HR Lifecycle Events, leveraging Flow designers, Notifications and other ServiceNow core out-of-the-box functionalities to automate employee specific processes.

• Engaged in a platform stabilization project focusing on Incident and Change Management to restore baseline compliance and optimize workflow automation.
• Developed Flow Designer flows for automated change approvals, leveraging Approval Rules and Dynamic Assignment Logic for different change types (Normal, Emergency, Standard).
• Implemented Business Rules for change state transitions and Client Scripts for real-time UI updates and field interdependencies.
• Built scripted notifications for change approval escalations and integrated them with group-level SLAs.
• Participated in Flow debugging and performance optimization, reducing workflow execution delays by 20%.
• Collaborated with release managers to perform UAT validations, regression testing, and post-upgrade verifications.
• Client : France Payment Gateway Client (Back-to-Baseline Initiative)
• Result: Improved system reliability and ensured ITIL-compliant change processes across all business units.

• Acted as onsite technical consultant and ServiceNow developer for a government digital transformation program focused on catalog-driven automation.
• Designed and developed complex Service Catalog items using Flow Designer, UI Policies, and Catalog Client Scripts, replacing legacy manual approval processes.
• Integrated Service Catalog workflows with Change and Incident modules, ensuring data consistency and automated SLA tracking.
• Built custom Service Portal widgets and enhanced catalog UI with dynamic field visibility and client-side validations.
• Implemented data lookups and UI actions to prefill user context and improve request accuracy by 35%.
• Collaborated with business process owners, conducted UAT, and documented release artifacts following KPMG's SDLC and ITIL-aligned delivery methodology.
• Client : Abu Dhabi Government (Service Catalog Automation Initiative)
• Result: Improved request fulfillment turnaround by 40%, reduced manual touchpoints, and enhanced catalog user experience.

• Led the end-to-end design and configuration of Hardware Asset Management (HAM) built atop the existing ITSM framework.
• Defined and implemented asset lifecycle processes - including asset request, allocation, transfer, return-to-warehouse, and disposal - using Flow Designer and Business Rules.
• Created Script Includes, Custom Tables, and UI Actions to manage asset states and transitions dynamically based on assignment groups and stock availability.
• Configured Warehouse Management capabilities with real-time asset movement tracking, using GlideRecord APIs and Scheduled Jobs for periodic reconciliation.
• Developed automated RITM generation logic to create catalog requests for returned assets, updating the related incident's close notes with generated RITM numbers.
• Implemented notification workflows for breached asset return SLAs and audit triggers using Flow Designer notifications and Condition Builders.
• Client : Israel MNC (Hardware Asset Management Transformation)
• Result: Increased asset tracking visibility by 50%, eliminated duplicate asset entries, and improved audit readiness.

• Developed and maintained Flow Designer-based automation for ITSM processes including Incident, Problem, and Change, resulting in a 40% reduction in manual intervention.
• Designed and implemented Service Catalog items and Record Producers with associated UI Policies, Client Scripts, and Workflow integrations.
• Supported core ServiceNow administration - user/group management, ACL configurations, form design, and UI enhancements.
• Implemented custom Business Rules for dynamic state management, UI Actions for contextual record handling, and Data Policies to enforce input validation.
• Developed scheduled jobs and script includes for background data sync and nightly cleanup operations, optimizing platform performance.
• Performed code reviews, peer testing, and upgrade impact analysis, ensuring all configurations followed best practices and remained upgrade-safe.
• Contributed to multiple client deliveries under ITIL-aligned service models, ensuring process adherence and SLA compliance.
• Client : US based Food Manufacturing Company (ITSM Initiative)
• Result: Delivered a highly stable, automated ITSM environment that reduced ticket handling time by 35%, improved service request accuracy, and strengthened platform governance for the client.