Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paras Yadav

Gurugram

Summary

Accomplished Process Associate with expertise in customer service and issue resolution at IGT Solutions. Leveraged Travelport and Amadeus systems to enhance operational efficiency, achieving a 95% customer satisfaction rate. Excelled in team collaboration and process improvement, consistently delivering high-quality results and exceeding performance metrics.

Overview

2
2
years of professional experience

Work History

Process Associate

IGT Solutions
Gurugram
01.2025 - Current
  • Processed customer requests using company software systems.
  • Collaborated with team members to resolve operational issues.
  • Monitored workflow and ensured compliance with company policies.
  • Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
  • Identified needs of customers promptly and efficiently.

Process Associate

Radical Minds (MakeMyTrip)
Gurugram
07.2023 - 10.2024
  • Processed customer requests using company software systems.
  • Communicated effectively with clients to clarify requirements.
  • Participated in team meetings to discuss process improvements.
  • Participated in regular team meetings and provided input on ways to improve existing processes.
  • Monitored performance metrics to measure process effectiveness.

Education

BBA -

D.P.G Institute of Technology And Management
Sec-34 Gurugram
07-2021

High School Diploma -

St.P.B.N Public School
Sec-17B Gurugram
05-2018

Skills

  • Customer service
  • Issue resolution
  • Travelport
  • Amadeus

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Process Associate

IGT Solutions
01.2025 - Current

Process Associate

Radical Minds (MakeMyTrip)
07.2023 - 10.2024

BBA -

D.P.G Institute of Technology And Management

High School Diploma -

St.P.B.N Public School

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Paras Yadav