PARDEP SINGH
Bhiwani,HR
Summary
Dynamic Customer Relationship Officer with Ujjivan Small Finance Bank, adept at enhancing customer retention through strategic referrals and effective team leadership. Skilled in schedule management and training programs, I successfully guided a team to improve service delivery, ensuring exceptional customer experiences and fostering strong relationships. Proficient in [software].
Overview
1
1
year of professional experience
Work History
Customer Relationship Officer
Ujjivan Small Finance Bank BHIWANI
07.2024 - 01.2025
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Managed customer relations on ongoing basis to maximize customer retention.
- Directed [Number]-person team of customer service personnel while helping front-line team members work effectively with over [Number] daily customers.
- Logged call information and solutions provided into internal database.
Education
NATIONAL INSTITUTE OF OPEN SCHOOL
JAMALPUR04-2021
Skills
- Schedule management
- Training and mentoring
- Proficient in [software]
- Training programs
Timeline
Customer Relationship Officer
Ujjivan Small Finance Bank BHIWANI
07.2024 - 01.2025
NATIONAL INSTITUTE OF OPEN SCHOOL
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