Paresh Jadhav

• Currently working as Senior Associate work force analyst with Sutherland Global Services from last 10 years since Jan 2014.

Work Analyst

• - Preparing Reports for Multiple Process
• - Preparing Agent Data Performance
• - Preparing TM Performance Report
• - Preparing Daily, Weekly and Monthly reports
• - Preparing Incentive files for Extra hours, Extra day and Performance Incentives.

C2C Process

• - Technical Support
• - Giving online support to customers to fix issues related to Internet TV and Phone

B2B Process (Escalations)

• - Ordering management team
• - Handling Client Escalations
• - Co-ordination with tech in field to complete installation process- Making changes on customer's account as per the request like upgrading, downgrading or any changes in the tv packages, Internet packages or in Telephone services.
• - Worked on CRM tool (Customer Relationship Management)
• - Also sending technicians at customer's premises if needed.

Worked as Production Co-ordinator for Mosaic Art and Entertainment from June 2011 to 2013

• - Allocation of Shots to Team leads.
• - Responsible to get the work done before the deadline.