Paresh Kshirsagar
Pune,MH
Summary
Accomplished Sr. Case Processing Executive with a proven track record at AMI. Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Confident on hands-on approach to implementing strategies to cultivate positive customer experience. Capable and experienced with exceptional active listening skills. Achieved notable customer satisfaction levels.
Overview
5
5
years of professional experience
Work History
Sr. Case Processing Executive
AMI
08.2022 - Current
- Maintained patient records in compliance with security regulations. Maintained patient records in compliance with security regulations. Processed medical records requests from outside providers according to facility, state, and federal law.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Researched and resolved medical record discrepancies. Tracked and monitored requests for medical records release.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
Senior Executive
Vodafone India Services Pvt Ltd
02.2022 - 07.2022
- Software Used: Halo, Verint, SI, One-Portal & Open-Reach
- Process: Home Broadband Activation UK (Outbound)
- Listened to customers' questions and concerns to provide answers or responses and provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Investigated and resolved customer inquiries and complaints quickly and met customer call guidelines for service levels, handle time and productivity..
- Cross-trained and provided backup support for organizational leadership.
- Educated customers about billing, payment processing and support policies and procedures.
Sr. Process Associates
Bajaj Auto Ltd.
01.2020 - 01.2022
- Software Use: C-DMS
- Process: Chetak Electric (IVP - Inbound)
- Delivered outstanding customer experience to each customer who has called in and evaluated customer needs and feedback to drive product and service improvements.
- Met month-end reporting objectives and deadlines.
- Helped meet changing demands by recommending improvements to business systems or procedures
- Identified modifications to processes and procedures that would promote better efficiency.
Education
Bachelor of Science - Chemistry
Jalna Education Society
Jalna06.2024
Skills
- Workflow Optimization
- Quality Assurance
- Process Management
- Compliance knowledge
- Active Listening
Timeline
Sr. Case Processing Executive
AMI
08.2022 - Current
Senior Executive
Vodafone India Services Pvt Ltd
02.2022 - 07.2022
Sr. Process Associates
Bajaj Auto Ltd.
01.2020 - 01.2022
Bachelor of Science - Chemistry
Jalna Education Society
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