Results-driven Senior Case Processing Executive at AM Infoweb Pvt Ltd, recognized for exceptional quality assurance and attention to detail. Demonstrated adaptability and effective communication while processing high volumes of invoices, ensuring compliance and timely payments. Proven track record of enhancing customer satisfaction through proactive support and collaboration within a dynamic team environment.
I worked as a Case Processing Executive and was later promoted to Senior Case Processing Executive for a U.S.-based healthcare record retrieval company with operations outsourced to India. I was part of the Payments Department, where I was responsible for processing invoices received from copy services. My duties included verifying invoice details, ensuring compliance with internal guidelines, and facilitating payments through various channels, such as online portals, mailed checks, and over-the-phone transactions. The promotion was a result of consistent accuracy, strong process knowledge, and dependable performance in a high-volume, detail-oriented environment. Assisted customers with inquiries regarding their orders or payment status. Performed quality assurance checks on all processed orders before dispatch.