Summary
Overview
Work History
Education
Skills
Disclaimer
Personal Information
Value Profile
Languages
Timeline
Generic

Parikhit Bhuyan

Bangalore

Summary

Experienced Deputy Manager with in-depth knowledge of content strategies, scheduling and team management. Gifted leader with strong communication skills and team player mentality. Consistently achieve high level of personal integrity with strong commitment to personal growth.

Overview

11
11
years of professional experience

Work History

Deputy Manager

Ajio - Content Specialist (Reliance Retail Pvt Limited)
Bengaluru
07.2021 - Current
  • Co-ordinate with different teams in the development and implementation of new and existing tools to improve efficiency of the organization.
  • Coordinated with other departments to ensure smooth functioning of the offers and sales.
  • Provided necessary technical assistance and advice to subordinates when needed.
  • Create and monitor bank offers, promotions and coupons to ensure a smooth flow on site.
  • Regular interactions with tech and sales teams to implement and update new features on site.

Quality Analyst (Auxiliary)

Myntra Designs Pvt. Ltd.
Bangalore
12.2020 - 07.2021
  • Auditing calls of the partner locations (6) to ensure that errors are minimized.
  • Governance Audits for the Shorts calls (less than 60 secs) to ensure that no call avoidance is happening.
  • Governance Audits for Agent Hangups to find the root causes and ensure that corrective action and feedback is provided if any Hygiene issue is observed.
  • Maintaining a proper Quality score for the Partner location assigned to me (Pune and Mohali) and conducting daily huddles to provide feedback and ensuring that the Quality target for each center is being achieved.
  • Currently working on a project for the improvement of the Quality Scores of the partner locations by identifying the major contributing factors for repetitive interactions, preparing and submitting the report to the stakeholders so that it can be worked upon.

Team Captain - Social Media

Myntra Designs Pvt. Ltd.
03.2020 - 12.2020
  • Handle CEO escalations and ensure that a proper RCA is done to find the root cause of the issue.
  • Manage queue and SLA depending on the case flow.
  • Handling a team of 12 members and ensuring that the Quality and AHT targets are achieved.
  • Conducting daily huddles and ensuring the updates are cascaded before the shift starts.

Senior Officer Customer Support - Social Media

Myntra Designs Pvt. Ltd.
02.2019 - 03.2020
  • Handle customer queries on the Social Media platforms(Facebook and Twitter).
  • Ensuring the queries are resolved within the promised time frame by coordinating with the various Point of contacts.
  • Checking the cases via the supervisor tools to ensure lesser pendency.

CSR Chat Support

Bundle Technologies Pvt. Ltd.
11.2017 - 02.2019
  • Providing chat support for customer queries and concerns.
  • Reporting bugs to concerned teams to resolve the issues.
  • Highlighting restaurant and Delivery Partner issues to the relevant teams, based on the complaint.
  • Providing floor support to the new hires and OJT teams to ensure a smooth transition into the process.

Specialist

Flipkart Internet Private Limited
08.2014 - 08.2017
  • Phone sales and customer survey
  • Conversion of possible sale queries into sales
  • Headed the customer feedback monitoring survey
  • Level 2 escalation based on customer queries
  • Preparing reports of quality and productivity of OJT employees
  • Assigning of cases via sentinel based on the daily inflow
  • Providing breached cases analysis
  • Repeat call analysis and monitoring the flow response and the customer survey reports.

Education

Bachelors Program - Business Management

Mangalam School Of Management And Technology
05.2014

Higher Secondary Final Examination -

Swadeshi Academy Junior College
Guwahati, Assam
05.2008

Bachelor of Engineering -

MVJCE
Guwahati, Assam
05.2006

Skills

  • Highly motivated
  • Eager to learn new technologies
  • Willing to learn from mistakes
  • Experienced in Team Management
  • Hard-working
  • Smart to meet deadlines
  • Handle responsibilities

Disclaimer

I hereby declare that the above-mentioned information is correct to the best of my knowledge., Bangalore

Personal Information

  • Date of Birth: 07/23/90
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Value Profile

  • Can take initiative and work under pressure.
  • Can handle tough situations in a calm and composed manner.
  • Self motivated and result oriented

Languages

English
First Language
Hindi
Proficient
C2

Timeline

Deputy Manager

Ajio - Content Specialist (Reliance Retail Pvt Limited)
07.2021 - Current

Quality Analyst (Auxiliary)

Myntra Designs Pvt. Ltd.
12.2020 - 07.2021

Team Captain - Social Media

Myntra Designs Pvt. Ltd.
03.2020 - 12.2020

Senior Officer Customer Support - Social Media

Myntra Designs Pvt. Ltd.
02.2019 - 03.2020

CSR Chat Support

Bundle Technologies Pvt. Ltd.
11.2017 - 02.2019

Specialist

Flipkart Internet Private Limited
08.2014 - 08.2017

Bachelors Program - Business Management

Mangalam School Of Management And Technology

Higher Secondary Final Examination -

Swadeshi Academy Junior College

Bachelor of Engineering -

MVJCE

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