Service Delivery Manager with 16+ years of experience in IT industry. Strong leader known for driving efficiency and cost savings through continuous process improvements. Polished individual with drive to proactively initiate positive change.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Delivery Manager
Application Software Technology
07.2022
Efficiently plan and manage work of Testing and QA resources for maximum resource utilization
-Communicate Test progress, test results, and other relevant information to internal and external project Stakeholders and Management on a regular basis
- Oracle ERP, HCM application management (EPM / PBCS)- Payroll, Absence Management, Core HR, Expenses, Fixed Assets, Inventory, Purchase order, General Ledger, Account Payables, Account Receivables, PPM, Cash Management etc.
- Prepare Test plan and share across clients for Quarterly patch testing
- Client onboarding and Stake Holder Management
- Mentor team members on industry leading test automation design techniques and principles based upon open-source automation tools and frameworks
- Managing team with different locations
- Manage project artifacts, test metrics dashboards using Test ALM tools available
Test Manager
Tata Consultancy Services (Luxembourg)
06.2019 - 07.2022
Successfully delivered Swift release project in Luxembourg
-API testing using Soap message and verification in Splunk
Also, verification of message in STPMAN and Milvus
Used Java harness tool to inject Swift message e.g., MT 101,102
-Single and Multiple payment processing using DFS application- Client Name, Bank code, Account number etc and verify it in Milvus (Mainframe)
- Daily sanity testing using SWIFT message and sharing report with client- Inject specified messages and verify in milvus, STPMAN and back to milvus
- Single and Multiple payments using DFS application
- Periodically Reviewing test cases, requirements, defects, and test execution within Application Lifecycle Management (ALM)
- Resource planning, Defect Management, Status reports, Governance call
- Responsible for managerial reporting and statistical accumulation of Incidents, client requests
- Manage audit and compliance requirements and requests
Project Lead
Tata Consultancy Services
06.2016 - 05.2019
Handled Agile Project Data Source CatLog
-Coordinated and communicated with > 15 team members and clients
-Followed Scrum Framework, Product Backlog Review, Sprints planning, User Stories using Jira
- Automation test cases scope and timelines
- Test plan preparation and review.
-Standard template created which helped in increased testing efficiency of 40%
-Test execution increased by 30% due to up-to-date automation
Test Lead
Tata Consultancy Services
07.2015 - 06.2016
Proof of Concept for automation
-Goods and Service Tax (GST) Implementation of application
-Requirement analysis from BRD & FSD
-Insurance Premium calculation using vehicle type, model, make & year etc
-Testing GST Calculation and Premium Values
-Automation Framework understanding
-Created accurate and successful test scripts to manage automated testing of certain features
Test Lead
Tata Consultancy Services
09.2011 - 06.2015
Service now IT service management (ITSM) testing (SaaS)
-Application testing for Incident, Change, Problem, Service request using QTP/ UFT automation tool
-Compatibility testing with different IE, Mozilla, and chrome browsers
-Successful release of Eureka of Service now
-Twiki creation for every release
-Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches
Analyst Programmer
Syntel International Private Limited
06.2010 - 09.2011
Application transformation from Mainframe to Oracle
- Creating customers in Mainframe and checking in Oracle as well as in Mainframe
-Shipment creation using mainframe and verifying it in Oracle
-Mass profile update testing
-Statement of accounts (SOA) verification
-Payment and remittance file creation
- Defect tracking in ALM
Quality Assurance Engineer
Cybage Software Private Limited
02.2008 - 06.2010
Ecommerce application testing Buy.com
-Price Engine testing and QA checklist updating
-Web link validator to verify Buy.com links
-Accurate product price testing and sharing analysis with client
-Testing of Web sites which includes Images, links, URL’s, Prices, help pages, Managing accounts, tax calculation
-Deal of the day, wish list, Shipping and billing charges, Checkout process
Research and Publications at Advances in Science, Technology and engineering: trends and applicationResearch and Publications at Advances in Science, Technology and engineering: trends and application