Veteran KYC Analyst with 5 years of experience monitoring and analyzing client relationships and business trends. Interfaced with clients to understand needs, examined existing and proposed contract details to recommend effective implementation, maintained databases and conducted data analysis to report on contract performance relative to company objectives. Critically-thinking professional optimizing client relations and contract quality.
I was awarded as a Super SME (Subject Matter Expert) and spot award for my performance.
I was appointed as the POD lead for the team of 8 members, to make the daily assignments, resolve the process related queries and provide updates to the onshore stake holders about the monthly plan of action, meeting of assigned production target without breaching the given SLA.