Prasenjit Das
KOLKATA
Summary
Dynamic Senior Associate at TATA Consultancy Services with expertise in RSA Archer and major incident management. Achieved a 30% reduction in reporting time through workflow automation. Proven leadership in risk assessment and incident response, driving process improvements and enhancing stakeholder communication for effective project alignment.
Overview
26
26
years of professional experience
Work History
SENIOR ASSOCIATE
TATA CONSULTANCY SERVICES
05.2016 - Current
- Utilized RSA Archer to manage enterprise risk registers and track mitigation plans.
- Automated compliance workflows, reducing manual reporting time by 30%.
- Developed dashboards and reports in Archer to provide real-time visibility into risk posture for senior management.
- Supported audits by maintaining accurate records of controls and evidence within Archer.
- Archer GRC (Governance, Risk, and Compliance) Tool
- Risk assessment and mitigation
- Compliance management and reporting
- Workflow automation and dashboard creation
- Managed stakeholder communications to ensure alignment on project objectives.
- Third-Party Risk Management (TPRM):
- Develop and implement third-party risk assessment frameworks aligned with company policies and regulatory requirements.
- Conduct due diligence and periodic reviews of vendors' security posture, compliance certifications, and data protection controls.
- Maintain a vendor risk register and monitor remediation plans for identified issues.
- Collaborate with procurement, legal, and compliance teams during vendor onboarding and contract renewals.
- Ensure third-party adherence to cybersecurity and business continuity requirements.
- Provide reporting and metrics on vendor risk exposure to senior management.
- Major Incident Management (MIM):
- Lead end-to-end management of major incidents, ensuring swift triage, escalation, communication, and resolution.
- Coordinate with cross-functional teams (IT, Security, Operations, and Business Units) during high-impact incidents.
- Establish and maintain incident response procedures.
- Conduct post-incident reviews and ensure lessons learned are documented and acted upon.
- Provide executive-level incident reports and recommendations for improvement.
- Manage and improve major incident response KPIs and SLA adherence.
Senior Executive
HSBC HDPI
12.2008 - 05.2016
- Fraud Management:
- Monitor transactions and customer activities for potential fraud patterns or anomalies using fraud detection tools.
- Investigate suspicious transactions and escalate confirmed fraud cases to the Fraud Risk or Legal team.
- Liaise with internal departments (Finance, Risk, IT, and Compliance) to ensure timely fraud resolution.
- Maintain accurate and detailed records of fraud incidents and customer claims.
- Support the implementation of fraud prevention strategies and awareness campaigns.
- Provide feedback and insights to strengthen fraud detection rules and policies.
- Customer Support & Service:
- Handle escalated customer inquiries and complaints related to fraudulent activity or disputes.
- Guide customers through fraud reporting, claim resolution, and account recovery processes.
- Ensure professional, empathetic, and timely communication with affected customers.
- Maintain high levels of customer satisfaction while balancing fraud risk mitigation.
- Identify process improvement opportunities to enhance customer protection and service quality.
Corporal
Indian Air Force
12.1999 - 06.2006
- Transport Operations & Supervision:
- Supervise and coordinate the movement of vehicles for official duties such as logistics, personnel movement, and operational support.
- Assign drivers and vehicles according to daily movement orders.
- Ensure timely availability and readiness of vehicles for airbase or field operations.
- Monitor vehicle usage to optimize efficiency and prevent misuse.
- Vehicle Maintenance & Documentation:
- Oversee the daily inspection, servicing, and repair schedules of transport vehicles.
- Maintain vehicle logbooks, fuel records, and maintenance registers accurately.
- Report any mechanical issues or accidents to the MT Officer (MTO).
- Ensure compliance with IAF transport maintenance standards.
- Personnel Management:
- Supervise drivers, mechanics, and helpers within the MT section.
- Ensure discipline, grooming, and adherence to safety protocols.
- Conduct on-job training and mentoring for junior airmen or newly posted personnel.
- Assist in performance evaluation and welfare of MT staff.
- Safety & Compliance:
- Enforce safe driving and vehicle handling procedures.
- Conduct safety briefings and ensure compliance with road transport and defense regulations.
- Verify that all vehicles carry mandatory documents and safety equipment.
- Assist in accident investigation and reporting if incidents occur.
- Administrative Duties:
- Maintain duty rosters, vehicle allocation charts, and operational reports.
- Liaise with other sections for transportation support during exercises, parades, or emergency operations.
- Assist the MTO in inventory management for spares, fuel, and lubricants.
- Support documentation for audits and inspections.
Education
Certificate in Mechanical Transport Expert -
Holy Home
Serampore, West Bengal10+2 -
ICSE, DON BOSCO SCHOOL
Bandel10th -
ICSE, DON BOSCO SCHOOL
BandelSkills
- Cybersecurity
- Major Incident Management
- Leadership
- RSA Archer
- Risk assessment
- Incident response
- Process improvement
Timeline
SENIOR ASSOCIATE
TATA CONSULTANCY SERVICES
05.2016 - Current
Senior Executive
HSBC HDPI
12.2008 - 05.2016
Corporal
Indian Air Force
12.1999 - 06.2006
Certificate in Mechanical Transport Expert -
Holy Home
10+2 -
ICSE, DON BOSCO SCHOOL
10th -
ICSE, DON BOSCO SCHOOL