Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Senior Associate-Quality
Cognizant India Pvt. Ltd.
Bangalore
6 2023 - 3 2024
Executing systemic review of an organization’s information security practices and controls.
Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
Completed daily logs for management review.
Increased customer service success rates by quickly resolving issues.
Claims Manager-Quality
Care Health Insurance
Gurgaon
11.2021 - 08.2022
Maintaining continuous alignment of program scope with strategic business objectives, making recommendations to improve program when necessary.
Established strong relationships with external partners such as medical providers, legal professionals, and repair services for efficient case management.
Oversaw regular audits of claim files ensuring accuracy in reserve amounts and adherence to established guidelines.
Process Developer-Quality
Genpact India Pvt. Limited
Noida
05.2014 - 11.2021
Monitoring the performance of the HIPAA compliance program and related activities on a continuing basis, taking appropriate steps to improve its effectiveness.
Developed new processes for increased production capacity and improved product quality.
Trained new employees on established processes, ensuring consistent performance across the team.
Developed robust control plans for critical processes to ensure consistent product quality and compliance with industry standards.
Conducted root cause analysis on process deviations, implementing corrective actions to prevent future occurrences.
Evaluated potential risks associated with proposed changes to existing processes, proposing mitigation strategies when necessary.
Senior Associate-Quality
Innodata Isogen Pvt. Limited
Noida
12.2011 - 05.2014
Working as a medical record summarizer in US healthcare.
Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization
Implemented process improvements that led to significant time savings and increased accuracy in deliverables
Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results
Education
Intermediate - Science Education
KV INA Colony
New Delhi
05.2003 - 05.2004
Matriculate -
KV INA Colony
New Delhi
04.2000 - 05.2001
Bachelor of Physiotherapy - Physiotherapy
M.D.U
Rohtak, Haryana
09.2004 - 04.2010
Skills
Performance monitoring
Quality Assurance
Compliance
ISO 27001-Lead Auditor
Cybersecurity
Certification
Certified ISO 27001:2022 Lead Auditor, ISMS and Cybersecurity
Disclaimer
I hereby declare that what all information mentioned above is true to the best of my knowledge & belief.