Paritosh Kumar
Faridabad
Summary
Accomplished senior executive leader with proven success in developing, implementing and optimizing business processes to enhance long-term profitability. Astute leader with strategic mindset demonstrated over 9.6-year Hospitality, E-commerce & BPO career. Collaborate cross-functionally on large-scale initiatives to meet dynamic industry challenges.
Overview
14
14
years of professional experience
Work History
Senior Specialist - Collections
Airbnb Global Capability Center Pvt. Ltd.
02.2018 - Current
- Dynamic in researching collection cases and performing timely follow-ups to resolve payment issues and disputes
- Aggressive in Managing Collections, Dispute Resolution and Reporting
- Responsible for all accounts receivable duties for Key clients
- Effectively Resolving credit balances, delinquent account problems, transaction processing and meeting the target
- Skilled in Handling queries and resolving issues pertaining to invoices
- Responsible for monthly QA concerns, checking and highlighting to QA to get it rectified
- Updating Monthly updates on Collections WIKI (Internal Tool)
- Accountable for adhering to the job policies and meet the SLAs daily basis
- Responsible to Data allocation to the team
- Responsible for collection of Active queue trend data and Non-workable data at the month end
- Maintaining Query Tracker and first point of contact for any complicated cases
- Maintaining Leave tracker and updating it accordingly
- Responsible for Social Media cases received for Collections
- Responsible for New hires training in Collections Process
- Worked with Payments team in Cross Functional Internship Program.
Senior Executive-Escalations
Atria Convergence Technologies Pvt. Ltd.
07.2017 - 12.2017
- Take care of Nodal, Appellate & LT Escalations
- Take care of Social Media Escalations like twitter, FB, Consumer Forum etc
- Taking care of all customer care escalation
- Coordinating with FR, Deployment, finance, THD and sales team for resolution of customers complaint
- Taking care of email received from customers on Helpdesk
- Publishing pending issues or complaints and highlighting them
- Helping Team to get the issues resolved
- Providing waivers or charging customers for the services availed and their bill running as per the scenario
- Sending outbound emails as required
- Giving outbound calls to customers as per their request and listening their grievance or feedback and passing the same to the management.
Senior Executive-Virtual Account Manager (Market Development)
Snapdeal.com (Jasper Infotech Pvt. ltd.)
08.2014 - 12.2016
- Managing and driving the growth of the Vendor/Merchant’s business
- Promoting products for EOSS & Snapdeal promotions
- Planning the inventory management techniques and demand forecasting
- Managing key improvement initiatives drive new Brand product launches and relationship extensions by partnering with on-boarding teams
- Ensure Merchant SLA are adhered with timely shipment to the customers
- Ensuring optimum inventory levels are maintained throughout the season
- Co-ordinating with various teams on the aspects of Inventory Management, Order management, Order Fulfillment, Listing Unique Products
- Responsible for targets, incentives and revenue for the category
- Work with Merchants to improve operational aspects of their business in providing a great consumer experience
- Manage working relationships with different teams, maintain timely and appropriate communication with all stakeholders, end to end closure of any open items
- Being Snapdeal face, helped in building relation between sellers and company in terms of business and trust
- Managing overall business growth for a set of brands/Merchant on Snapdeal.com
- Onboarding new sellers by taking care of taxation and legal aspect
- Experience in 'SD Plus' Operations
- Helping sellers in generating the ASR's and PO's
- Handling warehouse and logistics issues
- Giving updates to team & preparing roaster of the team
- Publishing productivity report & making sure that team will achieve their target
- Handling escalated issues & providing resolution to sellers
- Preparing report of pending tickets & publishing report of the same
- Help the team to close the same with coordination from concern team
- Helping team to resolve Merchant queries within TAT
- Handling Vendors in operational Aspect: Content, Logistics, Training and Disputes
- Handhold in CRM tool like Oracle and Salesforce
- Coordinating with supply chain and tech team in order to reduce the downtime
- Auditing outbound calls in order to improve the quality
- Managing Technical Issues faced by Seller and coordinating with IT and Technology team to minimize operational downtime.
Executive-Customer Acquisitions
Bharatmatrimony.com (Consim Info Pvt. Ltd.)
10.2009 - 08.2010
- Handholding of customer Data & reviving the dead customers
- Lead team for pilot batch for 6 Months
- Solving team conflicts
- Managing roster & week off of the team
- Send productivity on daily basis
- Coordinating with head office in terms of operational issues and reducing the downtime
- Preparation of MIS Report.
Education
MBA -
Bharati Vidyapeeth (Deemed to be University), Pune, Bharati Vidyapeeth
01.2023
B.Com -
Mahatama Gandhi University, Mahatama Gandhi University
01.2013
12th -
Govt. Co-ed Senior Secondary School, Lajpat Nagar
01.2007
10th -
Govt. Boys Senior Secondary School, Molarband
01.2005
Skills
- Market Development
- Account Management
- Market Research
- Competitive Analysis
- Marketing
- Online Advertising
- Vendor Management
- Operations
- Oracle & SQL
- Collections
- Payment
- Cancellation
- Compliances
- Analyzing Data
- Knowledge of MS Office: Word, Excel, PowerPoint
- Policy Development
- Performance Improvement
Accomplishments
- As part of SnapDeal team, went to Third Party location for providing training for our new process
- Won several rewards and recognitions at Airbnb
Team Building Qualities
- Emotional Intelligence
- Problem Solving
- Decision Making
- Persuasion
- Delegation
- Time Management
- Active Listening
- Empathy
- Strategizing
- Resilience
- Customer Service
- Dispute Resolution
- Escalation Management
Personal Information
- Father's Name: Mr. Santosh Kumar Prasad
- Mother's Name: Smt. Mridula Devi
- Date of Birth: 01/30/88
- Nationality: Indian
- Marital Status: Single
Languages
- English
- Hindi
Hobbies and Interests
- Travelling
- Reading and Writing Hindi poetry
Disclaimer
I do hereby declare that all the above information given by me are true and correct to best of my knowledge and belief.
References
References available upon request.
Timeline
Senior Specialist - Collections
Airbnb Global Capability Center Pvt. Ltd.
02.2018 - Current
Senior Executive-Escalations
Atria Convergence Technologies Pvt. Ltd.
07.2017 - 12.2017
Senior Executive-Virtual Account Manager (Market Development)
Snapdeal.com (Jasper Infotech Pvt. ltd.)
08.2014 - 12.2016
Executive-Customer Acquisitions
Bharatmatrimony.com (Consim Info Pvt. Ltd.)
10.2009 - 08.2010
MBA -
Bharati Vidyapeeth (Deemed to be University), Pune, Bharati Vidyapeeth
B.Com -
Mahatama Gandhi University, Mahatama Gandhi University
12th -
Govt. Co-ed Senior Secondary School, Lajpat Nagar
10th -
Govt. Boys Senior Secondary School, Molarband
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