Parminder Singh
Jaipur
Summary
Skilled in leading operations within transportation, storage, and distribution sectors. Offer solid experience in optimizing supply chain logistics, managing warehouse operations, and implementing cost-saving strategies. Strong in team leadership, operational analysis, and problem-solving to enhance efficiency and reduce overheads. Contributed to significant process improvements in previous roles, ensuring timely delivery and inventory accuracy.
Overview
11
11
years of professional experience
Work History
Field Service & Logistics Manager
Razorpay Software Private Limited
Jaipur
02.2023 - Current
- Lead a team of 18 associates in field service and logistics operations across Rajasthan, focusing on digital payment infrastructure.
- Implemented SOPs for conflict resolution and escalations, improving customer satisfaction scores.
- Collaborated with product and tech teams to streamline route planning tools and inventory control.
- Managed real-time delivery tracking and issue resolution in a high-volume, fast-paced environment.
- Conduct regular audits, and performance tracking of partner facilities.
- Spearhead the resolution of escalation cases, and maintain high customer satisfaction.
- Oversaw logistics and technical operations across Northern India.
- Escalation management – Prompt response to emails and replies to calls/messages from the stakeholders.
- Accurately tracked and documented work productions, providing detailed breakdowns of daily tasks.
- Managed day-to-day shipping and receiving.
Field Operations Supervisor
Hinduja Global Solution Ltd
Jaipur
11.2021 - 02.2023
- Oversaw logistics and technical operations across Northern India.
- Working for Fiserv as a Field Operations employee in North India.
- Provided detailed reports, updating Field Operations on project progress, and compliance.
- Facilitated partner training, and ensured alignment with process and performance goals.
- Coordinated between the control tower and field teams to close service loops efficiently.
- Drafted weekly and monthly reports on operational activities for management review.
- Collaborated with vendors to negotiate cost savings on supplies or services purchased by the company.
Service Manager
HYPERVISOR TECHNOLOGY PRIVATE LIMITED
Jaipur
04.2019 - 11.2021
- Evaluated individual and team business performance and identified opportunities for improvement.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed customer billing statements for accuracy prior to release.
- Guided department employees on changes from management.
- Conducted performance reviews and provided constructive feedback to staff members.
Area Service Manager
Forbes Technosys Limited
Chandigarh
01.2014 - 04.2019
- Implemented quality assurance programs designed to reduce rework time or repeat visits due to faulty repairs.
- Managed daily operations and maintenance of the service department, ensuring all processes were completed in a timely manner.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed warranty claims for accuracy and completeness prior to submission to the manufacturer.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Investigated potential problems reported by customers related to product malfunction or defects.
Education
Bachelor of Arts - Arts Education
Suresh Gyan Vihar University
Jaipur03-2025
High School Diploma -
The Board of Education For Technical, New Delhi
Jaipur08-2013
Skills
- Partner Onboarding & Management
- Last-Mile Logistics
- Data Analysis (Excel)
- Operations & SLA Management
- Facility Audits & Compliance
- Field Service Leadership
- Middle Mile & Control Tower Coordination
- Team Training & Performance Tracking
- Escalation and Issue Resolution
- KPI Reporting & Data Analysis
- Training and onboarding
Timeline
Field Service & Logistics Manager
Razorpay Software Private Limited
02.2023 - Current
Field Operations Supervisor
Hinduja Global Solution Ltd
11.2021 - 02.2023
Service Manager
HYPERVISOR TECHNOLOGY PRIVATE LIMITED
04.2019 - 11.2021
Area Service Manager
Forbes Technosys Limited
01.2014 - 04.2019
Bachelor of Arts - Arts Education
Suresh Gyan Vihar University
High School Diploma -
The Board of Education For Technical, New Delhi
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