PRATEEK THAKUR
Mandi
Summary
Dynamic professional with extensive experience in Front Office Operations, committed to delivering exceptional customer service. Proven ability to multitask and manage time effectively, ensuring operational efficiency. Focused on creating positive and memorable experiences for customers, contributing to organizational success. Dedicated to continuous professional and personal growth within a thriving environment.
Overview
3
3
years of professional experience
Work History
Sr. GSA
Norbu The Montanna, Dharamshala- IHCL SeleQtions
Dharamshala
09.2024 - Current
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication, and problem-solving.
- Handled customer concerns and escalated major issues to the supervisor.
GSA
Radisson Chandigarh Zirakpur
Chandigarh
02.2024 - 09.2024
- Streamlined check-in and check-out processes for enhanced guest experience.
- Managed cashier operations to ensure accurate transactions.
- Conducted night auditing and managed night shift responsibilities.
- Compiled night audit reports to maintain financial accuracy.
- Blocked rooms and prepared amenities vouchers for VIP guests.
- Coordinated room assignments based on guest preferences in 104-room hotel.
Job Trainer
Radisson Hotel Chandigarh Zirakpur
Zirakpur
11.2023 - 02.2024
- I have completed three months of job training at Radisson Chandigarh Zirakpur in the FO department.
Industrial Trainee
Radisson Hotel Chandigarh Zirakpur
Zirakpur
05.2023 - 10.2024
- I have completed six months of industrial training at Radisson Chandigarh Zirakpur in the FO department.
Education
HM -
GOUTAM INSTITUTE OF HOTEL MANAGEMENT
Mandi, H.P01.2022
BA -
HPU
Shimla01.2021
12th -
HP BOARD
01.2016
10th -
HP BOARD
01.2014
Skills
- Guest relations
- Night auditing
- Cash handling
- Complaint resolution
- Customer service
- Hospitality management
- Team collaboration
- Problem solving
- Customer relations
System Knowledge
- MS Office
- Opera Version 5.5 & 5.6
Languages
- English
- Hindi
Personal Information
- Father's Name: Sh. Mahinder Singh
- Date of Birth: 03/20/99
- Nationality: Indian
- Marital Status: Married
Timeline
Sr. GSA
Norbu The Montanna, Dharamshala- IHCL SeleQtions
09.2024 - Current
GSA
Radisson Chandigarh Zirakpur
02.2024 - 09.2024
Job Trainer
Radisson Hotel Chandigarh Zirakpur
11.2023 - 02.2024
Industrial Trainee
Radisson Hotel Chandigarh Zirakpur
05.2023 - 10.2024
HM -
GOUTAM INSTITUTE OF HOTEL MANAGEMENT
BA -
HPU
12th -
HP BOARD
10th -
HP BOARD