Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Parul Gajaraj

Parul Gajaraj

Professional Services-Ops
Adyar, Chennai

Summary

With a proven track record of driving company growth and technical innovation by developing and implementing process improvements, and delivering client-focused solutions. Skilled in CRM, Presales, and Project Planning, with excellent delegation, user training, and REST API skills.

Overview

5
5
years of professional experience
2
2
Certifications

Work History

Senior Analyst-Resource Management

Freshworks
12.2022 - Current
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Develop and implement resource management strategies, including forecasting demand, assigning resources, and tracking resource utilization to ensure effective resource allocation
  • Coordinate training and development programs to enhance employee skills and knowledge and ensure that team members are equipped to meet project requirements
  • Manage day-to-day operations of the resource management team, including setting goals, establishing performance metrics, and providing feedback on performance
  • Ensure that resource management policies and procedures are followed, including maintaining accurate records and reporting on resource utilization

Associate Program Manager

Freshworks
Chennai
01.2021 - Current
  • Created a combination of website enhancements, service offerings, and marketing collaterals to unlock value for clients and retain targeted consumers, leading to 30% more engagements and contributing to 5% of quarterly targets.
  • Enhanced the Go-live experience by introducing the go-live gifts program to boost customer experience and encouraging them to give public testimonies, case studies, and PR events.
  • Spearheaded a diversified team to research extensively on industry best practices for implementing vertical- based projects which will improve new hires to implement projects better and drive a consultative approach among onboarding specialists.

Senior Product Consultant

Freshworks
Chennai
01.2018 - 01.2021
  • Influenced 70% of regional targets through product demos, POCs, RFPs, presentations, and enablement sessions
  • Gathered requirements and provided technical consulting for SMB and Enterprise customers in Freshworks CX and CRM suite across the APAC and MEA regions.
  • Improved closure rates by 10% by building product prototypes for E-commerce and real estate verticals
  • Led a webinar series by Presales to increase product adoption among existing customers
  • Collaborated with cross-functional teams to influence product roadmap and sales strategies

Education

B.Tech - Information Technology

SVCE, Anna University

Skills

CRM

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Certification

Hubspot Sales Software Certified

Timeline

Senior Analyst-Resource Management

Freshworks
12.2022 - Current

Associate Program Manager

Freshworks
01.2021 - Current

Senior Product Consultant

Freshworks
01.2018 - 01.2021

B.Tech - Information Technology

SVCE, Anna University

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Parul GajarajProfessional Services-Ops