PARUL GUPTA
Deputy Collection Manager
New Delhi
Summary
Perceptive Collection Manager administering and collecting loans and payments. Adept at reconciling past due accounts in a firm, professional manner. Committed to securing client payments and settling account matters through effective negotiations and efficient staff management. Able to learn new tasks quickly and represent establishment with a positive and professional demeanor at all times. Proficient in monitoring risk, developing collection strategies and providing supervision for daily operations of team members. Exceptional communicator with an uncompromising commitment to performance excellence; quickly learns and masters’ new technologies; capable of working in both team and self-directed settings
Overview
3
3
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Deputy Manger
IDFC FIRST BANK
04.2019 - Current
- Managing Tele-Collection of Pan India write off Consumer
- Durables, TW & X-SELL
- Supervisingteam, and day-to-day operational activities
- Tracking of Customers, coordinating with branch and agency
- Addressing customer serviceissues & focusing on integrity and compliances
- Agency and team; understanding of business priorities and criticality of planning andforecasting
- Ensuring accurate invoicing, collaborating with the billing department
- Managing team members, maintaining professional relations with clients, and preventingfinancial delinquencies
- Track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters
- Tracing out absconded default customers and initiate recovery process
- Regularly follow up with the default customers
- Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, weekly &monthly basis
- Examining and verifying documents; supporting data to render an opinion about their fairness, consistency, and conformity with rules, regulations and practices
- Provide timely feedback to superiors on the market dynamics and scenarios to enable business decision
Education
MBA -
ICFAI Business School
Hyderabad, Telangana 05.2017 - 06.2019
Bachelor of Business Administration - undefined
Dr. A. P. J. Abdul Kalam Technical University
Skills
undefined
Accomplishments
- Banking Management with special emphasis on Credit App
- Worked with different department of Bank and did proposal analysis whichinclude Retail Segment, SME Segment and Agriculture and Rural Segment
- Proposal
- Assisted the departments with their operational work
- DATE OF BIRTH16 June, 1996
Timeline
Deputy Manger
IDFC FIRST BANK
04.2019 - Current
MBA -
ICFAI Business School
05.2017 - 06.2019
Bachelor of Business Administration - undefined
Dr. A. P. J. Abdul Kalam Technical University
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