Parul Gupta
New Delhi
Summary
Professional Summary
With over 14 years of experience, successfully managed operations and maintenance for multiple sites across different cities, developed and implemented effective maintenance strategies, and led a team of staff.
Experience in performing needs analysis, requirements, consulting on sourcing strategies, recruiting, scheduling interviews, reference checking, negotiating, making offers, creating contracts and closing candidates’ etc. Expertise in Sourcing Professionals from Junior Position up to the mid-senior level. Extensive experience of Internet Recruiting for candidates and industry leads, Conducting interviews with technical and management personnel, negotiating compensation packages and closing candidates on rates/salaries.
Established and operated two bakery businesses, overseeing all aspects of business operations, including production, sales, marketing, inventory management, and customer service. Managed daily cash inflows and outflows, reconciling cash registers regularly to maintain financial integrity. Experience in sales and marketing has allowed to identify and pursue new business opportunities, expand customer bases, and generate leads. Skilled in customer satisfaction, relationship management, and executing marketing strategies.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Deputy Manager - Operations
Innovatiview India Pvt Ltd
Noida
10.2021 - 09.2023
- Developed and executed business strategies to drive revenue growth, expand customer base, and increase brand recognition
- Managed team of employees, providing leadership, training, and guidance to ensure smooth daily operations
- Maintained quality control standards to ensure consistent product excellence and customer satisfaction
- Cultivated relationships with suppliers, negotiating contracts and managing inventory to optimize cost efficiency
- Developed and implemented marketing initiatives, including social media campaigns, promotions, and collaborations with local businesses, resulting in increased brand visibility and customer engagement
- Monitored financial performance, budgeting, and cash flow management to achieve profitability targets
- Handled customer inquiries, feedback, and complaints, ensuring prompt resolution and building strong customer relationships.
- Functioned as point of contact for project administrators and managers focused on timely and successful completion of full lifecycles of assigned projects.
Senior Manager
Easy Bake Pvt Ltd
New Delhi
04.2013 - 06.2016
- Developed and implemented strategic plans for business objectives, sales targets, profitability and customer satisfaction.
- Overseeing daily operations to ensure smooth workflow, efficiency, and adherence to quality standards.
- Leading and managing team, providing guidance, training, and support for high performance & employee satisfaction.
- Ensured excellent customer service, addressing queries and complaints, and implementing measures to enhance customer satisfaction.
- Collaborated with chefs to create and update menu offerings based on customer preferences, market trends, and profitability.
- Managed relationships with suppliers and vendors, negotiating contracts, and ensuring timely delivery of goods and services.
- Planning and executing marketing strategies, including advertising, social media, and promotional events to attract and retain customers.
- Handled daily cash inflows and outflows in respect of sales and purchases and reconciling cash registers regularly to maintain financial integrity.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
Customer Service Associate
Dish TV (ZEE Network)
Noida
03.2012 - 02.2013
- Providing excellent customer service by addressing inquiries, concerns, and complaints over automated inbound or outbound call process
- Assisting customers with technical issues like setup, connectivity, and equipment problems
- Managing customer accounts, handling billing inquiries, processing payments, and facilitating subscription changes
- Identifying and resolving service-related problems promptly to ensure customer satisfaction
- Developing in-depth knowledge of Dish TV's products and services to provide accurate information and effective solutions
- Escalating complex customer issues to appropriate departments for further assistance and resolution
- Identifying opportunities to retain customers by promoting additional services and features that meet their needs
- Maintaining detailed records of customer interactions and resolutions for future reference.
Senior Sales Head
M/s Techno Equipment
New Delhi
02.2009 - 12.2011
- Developing and implementing sales strategies to achieve company objectives and targets
- Identifying and pursuing new business opportunities for expanding customer base and generating leads
- Building and maintaining strong client relationships, understanding their needs, and providing effective solutions
- Gathering information on competitors' products, pricing, marketing strategies, and market share to identify their strengths, weaknesses, and areas of opportunity
- Ensuring customer satisfaction and cultivate long-term relationships
- Acquiring comprehensive knowledge of bakery equipment products and conducting compelling demonstrations
- Establishing pricing strategies, negotiating contracts, and optimizing sales profitability
- Participating in trade shows and exhibitions to showcase products and attract potential customers.
Education
B.com (Pass) -
EIILM University
India 07.2009 - 06.2012
Skills
Operations ManagementCustomer EngagementProcess ManagementProcess ImprovementReport GenerationClient Servicing
Purchasing and Planning
Cost Analysis and Savings
Performance Improvements
Process and Procedure Development
Human Resources Management
Personal Information
- Date of Birth: 04/25/87
- Gender: Male
- Marital Status: Married
Projects
Over 2 years of Execution , Recruitment of staff and management, Operations and Maintenance of :-
- Dinosaur Park in association with kumaon mandal vikas nigam at snow view point, Nainital, Uttrakhand.
- Eco Cave Park in association with kumaon mandal vikas nigam at sukhatal, Nainital, Uttrakhand.
- Dinosaur Park in association with Mahendra Chaudhary Zoological park at Chattbir Zoo, Zirakpur(near chandigarh) Punjab.
- Dinosaur Park in association with Pushpa gujral science city , Kapurthala, Punjab.
- Mission Tandrust Punjab Gallery in association with Pushpa gujral science city , Kapurthala , Punjab.
- Dinosaur Park in association with South Delhi Municipal Corporation at Aryabhatt Science Museum, Tagore Garden , Delhi.
Timeline
Deputy Manager - Operations
Innovatiview India Pvt Ltd
10.2021 - 09.2023
Senior Manager
Easy Bake Pvt Ltd
04.2013 - 06.2016
Customer Service Associate
Dish TV (ZEE Network)
03.2012 - 02.2013
B.com (Pass) -
EIILM University
07.2009 - 06.2012
Senior Sales Head
M/s Techno Equipment
02.2009 - 12.2011