Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
PARUL SHRIWASTAV

PARUL SHRIWASTAV

FRONT OFFICE
Lucknow

Summary

Dynamic Front Office Executive with proven expertise at HOTEL LINEAGE in enhancing guest satisfaction and streamlining operations. Skilled in basic accounting and relationship building, I effectively resolved guest complaints and improved check-in efficiency, contributing to a welcoming environment and memorable experiences for visitors.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Front Office Executive

HOTEL LINEAGE
08.2023 - 12.2024
  • Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
  • Maintained accurate records of guest information through diligent documentation and data entry efforts.
  • Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
  • Streamlined front desk operations by implementing efficient check-in and check-out procedures.
  • Collaborated with other departments to coordinate events, meetings, and conferences for successful outcomes.

Front Desk Receptionist

HOTEL SARVIN
02.2022 - 05.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Front Office Trainee

HOTEL PALZZO INN
03.2019 - 03.2021
  • Enhanced guest satisfaction by providing exceptional front desk service and addressing inquiries promptly.
  • Handled challenging situations effectively, resolving guest complaints in a professional manner.
  • Assisted in the planning and execution of special events, ensuring that guests received a memorable experience during their stay.
  • Streamlined check-in and check-out processes for increased efficiency and reduced waiting times for guests.

Education

M.COM -

Atarra Post Graduate College
Atarra
04.2001 -

DIPLOMA - Hotel Management

Inspire Living Management Academy
LUCKNOW
04.2001 -

Skills

Mail handling

Software

IDS

Timeline

Front Office Executive

HOTEL LINEAGE
08.2023 - 12.2024

Front Desk Receptionist

HOTEL SARVIN
02.2022 - 05.2023

Front Office Trainee

HOTEL PALZZO INN
03.2019 - 03.2021

M.COM -

Atarra Post Graduate College
04.2001 -

DIPLOMA - Hotel Management

Inspire Living Management Academy
04.2001 -

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PARUL SHRIWASTAV FRONT OFFICE