Summary
Overview
Work History
Education
Skills
Languages
Websites
Affiliations
Accomplishments
Timeline
Generic

Damini Malavade

Mumbai

Summary

Dynamic professional with extensive experience in customer service and office administration at Homeopathy India Pvt Ltd. Proven ability in database management and appointment scheduling, enhancing operational efficiency. Strong communicator adept at problem resolution and fostering customer relationships, consistently delivering exceptional service and support.

Overview

9
9
years of professional experience

Work History

Front Office Executive

Homeopathy India Pvt Ltd
Mumbai
01.2023 - Current
  • Updated patient information in computer databases accurately and regularly.
  • Handled incoming calls professionally while providing accurate information about products or services offered by the organization.
  • Tracked daily attendance records of employees coming into work each day.
  • Managed incoming calls and emails in a timely manner.
  • Provided administrative support including photocopying, scanning documents, faxing.
  • Ordered office supplies as needed to ensure adequate stock levels were maintained at all times.
  • Assisted with scheduling appointments for patients and staff members.
  • Developed strong relationships with customers through effective communication skills.
  • Supported other departments with tasks as assigned by supervisors or managers.
  • Assisted with setting up meetings between clients and staff members when required.
  • Coordinated various events organized within the office premises.
  • Provided customer service support to clients over the phone and in person.
  • Organized incoming mail and distributed it accordingly.
  • Greeted customers, answered inquiries, and directed them to the appropriate department.
  • Maintained a clean reception area by tidying up furniture, magazines, and other items.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Handled incoming calls and directed callers to appropriate department or employee.

Customer Service Executive

Tap Smart Data Information Pvt Ltd
Mumbai
01.2021 - 12.2022
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Maintained accurate records of customer interactions, transactions and comments in the database system.
  • Prepared detailed reports of daily activities for management review.
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Provided technical support when necessary to resolve complex problems.
  • Tracked customer complaints and followed up to ensure resolution was achieved.
  • Communicated effectively with team members to ensure timely response times for customers.

Senior Education Counselor

Speak Well Skill English Academy
Mumbai
01.2020 - 09.2020
  • Provided guidance and counseling to students on academic program selection, course registration and career planning.
  • Advised students on appropriate courses of study at the high school level that would help prepare them for college entrance requirements.
  • Directed and participated in recruitment and enrollment activities.
  • Conferred with parents, teachers and administrators to discuss children's progress and resolve behavioral and academic problems.

Merchandiser

Bajaj PPMS Pvt Ltd.
Mumbai
08.2016 - 02.2019
  • Maintained a clean and organized work environment at all times.
  • Developed effective relationships with suppliers in order to secure competitive pricing for products purchased by the company.
  • Assisted customers with locating desired items within store locations.
  • Provided feedback from customers regarding product selection, display, and pricing.
  • Coordinated promotional events such as special sales or clearance items.
  • Collaborated with vendors to negotiate pricing, delivery dates, and other terms of sale.
  • Set up attractive window displays that encouraged customers to enter the store.
  • Developed promotional strategies to increase sales of featured products.
  • Provided training and support for new staff members in regards to merchandising operations.
  • Participated in weekly meetings regarding upcoming promotions or changes in product lines.
  • Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
  • Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.

Education

High School Diploma -

Kanishtha Mahavidyalay Shirgav.
Konkan Maharashtra

Skills

  • Database management
  • Appointment scheduling
  • Customer service
  • Office administration
  • Communication skills
  • Payment processing
  • Problem resolution
  • Attendance tracking
  • Document handling
  • Customer relationship management
  • Workflow planning
  • Visitor management
  • Documentation and control
  • Reception duties
  • Expense reporting
  • Mail handling
  • Telecommunication
  • Schedule coordination
  • Back office operations
  • Credit and collections
  • Team player attitude

Languages

Marathi
First Language
Marathi
Proficient (C2)
C2
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2

Affiliations

  • I like to visit historical places
  • I like listening to songs
  • I like reading books
  • Interested in astrology, acting, photography, and reels making

Accomplishments

  • I have received an award for star performer for Quarter IV, January to March 2023, achieving monthly targets and quarterly targets
  • Best performer in Quarter 1 - 2023

Best performer in Quarter - 1. 2024

Timeline

Front Office Executive

Homeopathy India Pvt Ltd
01.2023 - Current

Customer Service Executive

Tap Smart Data Information Pvt Ltd
01.2021 - 12.2022

Senior Education Counselor

Speak Well Skill English Academy
01.2020 - 09.2020

Merchandiser

Bajaj PPMS Pvt Ltd.
08.2016 - 02.2019

High School Diploma -

Kanishtha Mahavidyalay Shirgav.

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