Parveen
Ludhiana
Summary
Skilled Area Manager with experience mentoring and directing new team members. High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team Development
Overview
16
16
years of professional experience
Work History
Area Manager
California Burrito
Delhi NCR
05.2024 - Current
- Supervised daily operations across multiple locations to ensure service quality.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Developed staff training programs to enhance team performance and customer satisfaction.
- Conducted regular performance evaluations to maintain high operational standards.
- Developed strategies for increasing sales, market share and customer satisfaction.
- Coordinated marketing strategies to boost brand visibility in local communities.
- Resolved customer complaints efficiently to uphold a positive dining experience.
- Analyzed sales trends to optimize product offerings and pricing strategies.
- Supervised employees, ensuring optimal productivity.
Restaurant General Manager
Taco Bell
03.2022 - 04.2024
- Managed daily operations to ensure efficient restaurant performance.
- Trained and mentored staff on service standards and food safety practices.
- Oversaw inventory management and ordered supplies as needed.
- Resolved customer complaints promptly to maintain service quality.
- Achieved cost-savings by developing functional solutions to problems.
Restaurant General Manager
Burger King
Ludhiana
10.2016 - 02.2022
- Assisted in managing daily restaurant operations and staff scheduling.
- Coordinated training programs for new employees and ongoing staff development
- Resolved customer complaints promptly to maintain service quality.
- Maintained accurate inventories of food, supplies and equipment.
- Scheduled staff shifts and monitored labor costs.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
Assistant Manager
Vaango
Ludhiana
03.2014 - 09.2016
- Assisted in managing daily restaurant operations and staff scheduling.
- Coordinated training programs for new employees and ongoing staff development.
- Implemented customer service standards to enhance guest experiences.
- Collaborated with kitchen staff to ensure timely food preparation and quality control.
Guest Experience Manager
Barista coffee company
Punjab
02.2011 - 02.2014
- Managed daily operations to ensure efficient restaurant performance.
- Trained and mentored staff on service standards and food safety practices.
- Oversaw inventory management and ordered supplies as needed.
- Implemented promotional campaigns to attract and retain customers.
- Enhanced customer interactions through personalized service and attentive communication.
Team Member
KFC
Ludhiana
01.2010 - 01.2011
- Assisted customers with orders and provided exceptional service.
- Collaborated with team members to maintain a clean work environment.
- Operated kitchen equipment to prepare food items efficiently.
Education
B.Sc. Hotel Management - Hotel Management Catering & Tourism
Ivanna Institute PTU
Jalandhar09-2009
10+2 -
SDP Senior Secondary School
Ludhiana03-2005
10th -
SDP Senior Secondary School
Ludhiana03-2003
Skills
- Positive Attitude
- Hard Working
- High Level of Responsibility
- Dedication to Work Hard
- Quick Learner
- Highly Motivated
- Operations management
- Staff training and development
- Team development
Disclaimer
I here by declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above- mentioned particulars.
Languages
- English
- Hindi
- Punjabi
Personal Information
- Father's Name: Sh. Rakesh Kumar
- Date of Birth: 06/06/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Area Manager
California Burrito
05.2024 - Current
Restaurant General Manager
Taco Bell
03.2022 - 04.2024
Restaurant General Manager
Burger King
10.2016 - 02.2022
Assistant Manager
Vaango
03.2014 - 09.2016
Guest Experience Manager
Barista coffee company
02.2011 - 02.2014
Team Member
KFC
01.2010 - 01.2011
B.Sc. Hotel Management - Hotel Management Catering & Tourism
Ivanna Institute PTU
10+2 -
SDP Senior Secondary School
10th -
SDP Senior Secondary School