Suraj Soni
Kandivali (West)
Summary
Results-driven Sales Manager with proven success in leading sales teams to achieve targets and expand market reach. Skilled in developing effective sales strategies, fostering client relationships, and identifying new business opportunities. Demonstrated ability to improve team performance through coaching and motivational techniques. Consistently enhanced revenue growth by implementing innovative sales tactics and optimizing operational processes.
Overview
12
12
years of professional experience
Work History
Area Manager
Pizza Hut (Devyani)
08.2021 - Current
- Oversee daily restaurant operations, including customer service, food quality, and safety standards
- Develop and implement strategies to drive sales growth, increase customer loyalty, and expand market share
- Analyze financial performance, identify areas for cost reduction, and implement measures to improve profitability
- Recruit, train, and develop restaurant managers and staff to ensure a high-performing and motivated team
- Ensure compliance with brand standards, policies, and procedures across all restaurants
- Foster a customer-centric culture, respond to customer feedback, and implement measures to improve customer satisfaction
- Monitor inventory levels, manage supply chain logistics, and minimize waste
- Implement local marketing initiatives, promote brand offerings, and drive sales through targeted promotions
- Maximized sales by effectively rolling out new incentive programs across regional stores.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
Restaurant General Manager
Pizza Hut (Devyani)
09.2018 - 08.2021
- Analyzing Restaurant P&L and Ensuring to Achieve Top Line (Sales) & Bottom Line (EBITDA), By Minimizing the Cost and Maximizing the Efficiency
- Hiring of Team as per the Operation Needs to Deliver Excellent Guest Experience
- Conducting Monthly Team Meet to share the achievements and how to work on opportunity to deliver the Best
- Taking care of Team training and ensuring SOP is followed religiously and making bench planning for team growth
- Latest project is to Stabilize Store Operation across Mumbai & Gujrat wherein assisting all Stores Revenue Plan & Track the status working closely with Area Coach to achieve daily plan
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
Assistant Restaurant Manager
Anarchy Night Club
02.2017 - 08.2018
- Hiring process as per Yum for Team Members
- Marking their attendance in the system through Bio-Metrics
- Updating their personal files in terms to Yum
- Training for team members
- Ensuring that the weekly daily inventory is updated in the system
- Ensuring the ordering process is followed religiously
- Ensuring all the equipment is in working condition, ensuring maintaining the equipment is followed as per schedule time
- Created weekly work schedules for all restaurant personnel.
Shift Manager
Café Moshes
10.2014 - 02.2017
- Ensure running smooth operation keeping all the things in place and ensure team is following the brands SOP
- Taking Care of Guest and Doing Coffee Tasting with the team and Guest and sharing the Coffee Knowledge
- Training All the New Partner who join the Restaurant
- Handling Customer complaints and win them back
- Daily updating the admin works (Sale Tracker, wastage Tracker & Inventory etc
- Maintains Hygienic and Cleaning in the restaurant
Team Member (Service)
Pizza Hut
02.2013 - 09.2014
- Ensuring that the monthly targets of revenues are achieved
- Creating a rapport with the guests coming to the outlet and ensure that their requirements are met
- Ensuring that the feedback from the customers are taken seriously and corrective actions are taken if needed
- Enrolling the guests in the loyalty program which benefits both the guest and the management
- Effective team management and development with providing training and coaching them to grow further in their careers
Education
H.S.C -
Maharashtra03.2013
S.S.C -
Maharashtra03.2011
BBA -
Vision Institute of Management & Technology
Skills
- Positive Attitude
- Honesty
- Never Die Attitude
- Sales growth
- Team building
- Compliance management
- Market analysis
- Performance metrics
- Customer complaint resolution
Accomplishments
- Scored 87% in TMTS (Team Member training scorecard) highest at PAN India Level.
- Awarded with RGM of the Quarter in April 2020.
- YTD Scored 90% in NSF Audit.
- Consistently maintained high customer satisfaction ratings.
Personal Information
- Hobbies: Music, Sports
- Father's Name: Mukund Soni
- Mother's Name: Shoba Soni
- Date of Birth: 09/28/94
- Gender: Male
Languages
English
Advanced
C1
Marathi
Advanced
C1
Hindi
Advanced
C1
Timeline
Area Manager
Pizza Hut (Devyani)
08.2021 - Current
Restaurant General Manager
Pizza Hut (Devyani)
09.2018 - 08.2021
Assistant Restaurant Manager
Anarchy Night Club
02.2017 - 08.2018
Shift Manager
Café Moshes
10.2014 - 02.2017
Team Member (Service)
Pizza Hut
02.2013 - 09.2014
H.S.C -
S.S.C -
BBA -
Vision Institute of Management & Technology