Parveen Kumar
Faridabad
Summary
Dynamic Portfolio Business Manager with a proven track record at Au Small Finance Bank Ltd, consistently exceeding sales targets by 20%. Expert in customer relationship management and budget oversight, I excel in developing strategic sales plans and fostering partnerships, driving business growth while ensuring regulatory compliance and exceptional client service.
Overview
10
10
years of professional experience
Work History
Portfolio Business Manager
Au Small Finance Bank Ltd
Faridabad
03.2019 - 04.2025
- Respond to customer inquiries and complaints.
- Establish and maintain relationships with customers, DSA, and Connector.
- Develop and execute sales plans and strategies.
- Ensure compliance with all regulatory and legal requirements.
- Monitor and manage the budget for the mortgage sales team.
- Successfully closed an average of 6 residential, commercial, and industrial loans monthly, consistently meeting and exceeding sales targets by at least 15% to 20% and above.
- Develop and maintain relationships with vendors and partners.
- Develop and execute sales plans and strategies.
- Track and analyze sales performance.
- Develop and implement strategies to increase business.
- Team size is 3 Branch Managers and 12 Relationship Managers/Senior Sales Managers.
Team Leader
Intec Capital Limited
Faridabad
03.2017 - 02.2019
- Meet with applicants to obtain information for loan applications, and to answer questions about the process.
- Analyze applicants' financial status, credit, and property evaluations to determine the feasibility of granting loans.
- Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
- Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
- Submit applications to credit analysts for verification and recommendation.
- Review loan agreements to ensure that they are complete and accurate according to policy.
- Review and update credit and loan files.
- Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
- Work with clients to identify their financial goals and to find ways of reaching those goals.
- Handle customer complaints and take appropriate action to resolve them.
Relationship Manager
HDFC Bank
Faridabad
07.2015 - 02.2017
- Verified customer application forms and conducted pre/post-sale audit calls to ensure that all sales were completed with relevant collectables.
- Addressed the client's customer queries and grievances pertaining to documents, payments, project updates, and registrations.
- Managed over 600 portfolios, conducting customer profiling, ensuring all records were up to date, and KYC information was completed.
- Coordinated with all concerned departments, and resolved all queries within turnaround time.
- Identified new business opportunities through existing relationships by upselling and cross-selling.
Education
MBA - Marketing With Finance
J.C. Bose University of Science And Technology, YM
Faridabad05-2015
BBA - Accounts Finance
Maharshi Dayanand University
Faridabad05-2013
Senior Secondary School -
S.D. Public Senior Secondary School
Faridabad03-2009
Secondary School -
JYOTI VIDYA MANDIR
Faridabad03-2007
Skills
- Customer relationship management
- Loan processing
- Sales strategies
- Budget management
- Regulatory compliance
- Financial analysis
- Performance tracking
- Business development
- Customer service
- Market analysis
- Conflict resolution
- Relationship building
- Business generation
- Staffing level maintenance
- Safety protocols and procedures
- Process improvement
- Client relationship management
- Documentation proficiency
- Partnership development
- Sales and marketing
- Business administration
- Team building and leadership
- Negotiation
- Cross-functional communication
Languages
Hindi
First Language
English
Beginner
A1
Timeline
Portfolio Business Manager
Au Small Finance Bank Ltd
03.2019 - 04.2025
Team Leader
Intec Capital Limited
03.2017 - 02.2019
Relationship Manager
HDFC Bank
07.2015 - 02.2017
MBA - Marketing With Finance
J.C. Bose University of Science And Technology, YM
BBA - Accounts Finance
Maharshi Dayanand University
Senior Secondary School -
S.D. Public Senior Secondary School
Secondary School -
JYOTI VIDYA MANDIR
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