Parvesh Sharma
Client Service Manager
Ghaziabad
Summary
Dynamic professional with a proven track record at Amitoje India Pvt Ltd, excelling in client servicing and project management. Recognized for exceptional communication and leadership skills, I effectively resolved escalations and optimized resources, enhancing client satisfaction. Proficient in Microsoft Office, I consistently achieved sales goals through strategic relationship building and a positive, collaborative approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client Servicing Manager
Amitoje India Pvt Ltd
11.2017 - Current
- Monitored project workflow to maintain project plan and SLAs and communicated adjustments with team members.
- Managed a diverse portfolio of clients, balancing their needs while optimizing resources efficiently.
- Provided expert guidance during contract negotiations, securing mutually beneficial terms for both parties involved.
- Successfully resolved high-level escalations quickly, preserving client trust and confidence in our services.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Sales Executive
Maxtel India
05.2016 - 10.2017
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Participated in industry trade shows to represent company and generate valuable leads for future business growth.
- Expanded market share with strategic territory planning and targeted prospecting.
Background Verification Head
Corporate Investigation India
Delhi
04.2014 - 04.2016
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Sales Coordinator
Arb Bearings
Delhi
07.2013 - 03.2016
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
Education
Bcom -
Delhi University
New Delhi06.2013
High School Diploma -
C.L Bhalla Dayanand Model School
New Delhi03.2009
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Time management
Multitasking
Verbal communication
Supervision and leadership
Excellent communication
Certification
Project Management Course
Timeline
Project Management Course
01-2025
Client Servicing Manager
Amitoje India Pvt Ltd
11.2017 - Current
Sales Executive
Maxtel India
05.2016 - 10.2017
Background Verification Head
Corporate Investigation India
04.2014 - 04.2016
Sales Coordinator
Arb Bearings
07.2013 - 03.2016
Bcom -
Delhi University
High School Diploma -
C.L Bhalla Dayanand Model School