SCCM/MECM Specialist with 5.4 years of experience managing a global network of 600k endpoints and maintaining large-scale enterprise SCCM environments. Skilled in SCCM architecture, OS deployment (OSD), software deployment, patch management, and infrastructure troubleshooting. Proficient in PowerShell scripting for automation and custom report generation using WQL/SQL queries in MECM/SCCM. Experienced in software packaging with InstallShield, Active Directory management, and ITIL frameworks including incident management, SLA compliance, and change management via ServiceNow. Technical skills include SCCM/MECM administration and client troubleshooting, application deployment, software updates/patch management, OSD, PowerShell scripting, application packaging with InstallShield, Active Directory, SQL/WQL queries, ITIL, and MECM reporting.