PASUMARTHY REVANTH
Senior Quality Control Analyst
Kakinada
Summary
Process expert in Chargeback, KYB, and Court Orders with over 4 years of experience in credit card dispute resolution, Enhanced Due Diligence investigations, and Know Your Business protocols. Skilled in converting transaction data into actionable fraud insights, optimizing customer due diligence processes, and navigating regulatory changes to protect organizational assets.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Senior Process Expert (Chargeback,KYB and EDD-RBI)
Concentrix
07.2023 - Current
- Worked as senior fincrime analyst on fraud department for disputes chargeback for both MasterCard and Visa.
- Dispute and Chargeback Management: Expertly handled chargebacks and pre arbitration under Visa and MasterCard reason codes, improving customer satisfaction and ensuring compliance.
- Dedicatedly gave floor support for new hires for better and faster improvements and better understanding in the process.
- Later got promoted and moved to KYB as an SME. KYB Investigation: Conducting thorough investigations and due diligence on prospective and existing business clients to ensure compliance• with regulatory requirements and internal policies.
- Data Collection and Analysis: Gather and analyze relevant information about business entities, including ownership structures, beneficial owners, financial statements, and other pertinent documentation.
- Verification and Validation: Verify the accuracy and authenticity of provided information through variable sources, ensuring adherence to established standards and guidelines.
- Later got moved and currently working with a new Line of business called Enhanced due diligence as Sr Quality Control and as an acting team lead.
- Managed team operations, supporting achievement of efficiency and quality targets while addressing process queries.
- Participating on all WBR and committed calls regarding the team performance and quality.
- Managing the work allocation on a daily basis to avoid any SLA breaches and to deliver the team requirements.
Senior Process Trainer (Chargeback)
Infosys BPM Ltd
01.2023 - 07.2023
- Started as a process analyst for disputes chargebacks. Working with merchants to resolve disputes when a customer or business buyer contacts a card provider regarding the transactions under suitable reason codes.
- Validating data: Ensuring that the data provided by the customer is accurate and appropriate to raise a chargeback claim against the merchant using MasterCard and Visa.
- Adhering to regulations: Ensuring that the business follows industry standards and regulations set by Global payment networks MasterCard and Visa.
- Training, Quality and support: Got certified as a Trainer, and completed 3 batches of training for disputes chargeback for various queues. Mentored for more than 5 batches in the nesting for new joiners, given floor support by taking decisions for complicated cases for the team.
- Team management : Took initiative of the whole team in the absence of team lead for all queries and prepared SOP report and WBR reports for client meetings.
Education
MBA - Human Resources Management
Rajiv Gandhi Science And Technology College (JNTUK)
Kakinada, India 04.2001 -
BBA - Human Resources Management
Aditya School of Management Studies (AKNU)
Kakinada, India 04.2001 -
Intermediate - MPC
Pragati Junior College
Kakinada, India 04.2001 -
SSC -
Little Buds School
Kakinada, India 04.2001 -
Skills
- Dispute Resolution & Chargeback Management
- Dispute resolution
- KYC Compliance
- Quality auditing
- Process Improvement
- Reporting & Data Analysis
- Fraud management
- Quality auditing and support
Timeline
Senior Process Expert (Chargeback,KYB and EDD-RBI)
Concentrix
07.2023 - Current
Senior Process Trainer (Chargeback)
Infosys BPM Ltd
01.2023 - 07.2023
MBA - Human Resources Management
Rajiv Gandhi Science And Technology College (JNTUK)
04.2001 -
BBA - Human Resources Management
Aditya School of Management Studies (AKNU)
04.2001 -
Intermediate - MPC
Pragati Junior College
04.2001 -
SSC -
Little Buds School
04.2001 -