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APOORVA SINGH
Risk & Compliance Professional
Gurugram
Summary
Senior Analyst managing end-to-end chargeback and dispute investigations across complex account activity. Applies risk-based analysis to identify fraud indicators, support compliance decisions, and deliver accurate outcomes in high-volume escalations. Partners with stakeholders to tighten controls and improve audit quality.
Overview
2
2
Certifications
6
6
years of professional experience
Work History
Senior Analyst
American Express
03.2025 - Current
- Manage end-to-end dispute and chargeback investigations by conducting risk-based transaction reviews, identifying fraud indicators, and ensuring compliance with internal policies and regulatory standards. Utilize GDM and dispute management tools for rapid case resolution, accurate decision-making, and efficient chargeback processing. Collaborate with internal risk, compliance, and fraud prevention teams to investigate unauthorized transactions, support fraud mitigation efforts, and resolve complex escalations. Maintain high-quality documentation, perform customer due diligence reviews, and contribute to operational excellence through strong quality and control standards.
Analyst
Elegant Training Center
11.2024 - 01.2025
- Conducted financial account reviews and operational analysis to ensure accuracy, quality, and compliance with organizational standards. Prepared and maintained periodic reports, monitored key performance metrics, and supported quality control initiatives to improve process efficiency. Ensured adherence to compliance requirements while maintaining accurate documentation and delivering consistent reporting within established timelines.
Operations Intern
Verka
06.2020 - 12.2020
- Supported daily operational activities and workflow monitoring to ensure smooth business processes and operational efficiency. Assisted in tracking performance metrics, maintaining operational records, and contributing to productivity enhancement and process improvement initiatives through effective coordination and analysis.
Education
BBA - Business Administration
Arunachal University of Studies
Online 04.2001 -
Senior Secondary Education - Science
Ryan International School
Gurgaon, HaryanaSkills
Dispute resolution & chargeback management
Fraud prevention & investigation
Risk & compliance analysis
Quality assurance & audit controls
Process improvement & root cause analysis
Case documentation
Evidence review
Escalation management
Stakeholder communication
Control monitoring
Accomplishments
Audit ACE Performer (May 2026)
Top UPH Performer (3 months)
Smooth Operator Award
Cash Award Recipient
Certification
Compliance Risk Management (AEMP/AENB 39)
Interests
Timeline
Senior Analyst
American Express
03.2025 - Current
Analyst
Elegant Training Center
11.2024 - 01.2025
Operations Intern
Verka
06.2020 - 12.2020
BBA - Business Administration
Arunachal University of Studies
04.2001 -
Senior Secondary Education - Science
Ryan International School
ACHIEVEMENTS
Audit ACE Performer (May 2026)
Top UPH Performer for 3 consecutive months
Smooth Operator Award (Dec 2025)
Cash Award Recipient for Outstanding Performance and Efficiency