Summary
Overview
Work History
Education
Skills
Personal Information
Disclaimer
Certifications And Achievements
Timeline
Generic
Paulomi Somani Chatterjee

Paulomi Somani Chatterjee

Kolkata

Summary

Dynamic and highly experienced hospital operations professional with 18+ years of proven expertise in patient care services, floor coordination, OPD & diagnostic management, HR operations, and customer service management across leading healthcare institutions. Recognized as "Best Dedicated Staff" at ILS Hospital. Skilled in patient counseling, departmental administration, roster management, and healthcare HR functions, with strong proficiency in hospital management systems (ERP, SAP, Matrix HRMS).

Overview

21
21
years of professional experience

Work History

OPD & Diagnostic Incharge

Manipal Hospitals
07.2022 - Current
  • Overseeing smooth functioning of OPD & diagnostic areas.
  • Staff management including HR issues, rostering, and training.
  • MIS report generation and OPD bill management.
  • Stock management and departmental indent approvals.

Manager – Customer Care

Nova Fertility
10.2021 - 06.2022
  • Managing entire floor operations and patient interaction.
  • OT confirmation, financial counseling, and international client handling.
  • Staff training and roster management.
  • Handling surrogacy and donor selection programs.

Care Manager

Apollo Fertility
01.2021 - 10.2021
  • Floor and OPD management with a focus on patient counseling and billing.
  • MIS reporting, insurance documentation, and financial estimates.

Service Line Officer

Fortis Hospital
08.2015 - 12.2017
  • End-to-end management of patient care services, floor operations, and billing processes.
  • TPA and insurance coordination.

Patient Coordinator (IVF & Infertility Department)

Nova IVI Fertility Centre
08.2013 - 08.2015
  • Scheduling OT timings, coordinating with medical teams, managing surrogacy programs.
  • Responsible for PCPNDT documentation and reporting.

Senior Executive – IVF & Infertility Department

AMRI Hospital
02.2011 - 08.2013
  • Floor management, stock control, patient counseling, MIS reporting, and staff coordination.

HR Executive (HR Department)

ILS Hospital (GPT Group)
02.2010 - 12.2010
  • Recruitment, statutory compliance (ESI, PF, PT), salary generation, employee welfare programs, internal audits.

Senior Executive – Operations

ILS Hospital (GPT Group)
08.2004 - 01.2010
  • Front office supervision, billing, insurance liaison, floor management, guest relations.

Education

Post Graduate Diploma - Hospital & Health Management

BIFS
01.2005

B.Sc. (Hons) - Anthropology

Bangabasi College
01.2004

Higher Secondary - Science

Shantinagar H.S. School
01.2001

Madhyamik - undefined

Barrackpore Girls' High School
01.1998

Skills

  • OPD & Diagnostic Management
  • Floor Coordination & Front Office Operations
  • Patient Counseling & Financial Estimation
  • HR Operations
  • Roster Management & Training
  • MIS Reporting & Data Management
  • Billing & Insurance Coordination
  • International Client & Surrogacy Program Handling
  • Software Proficiency: MS Word
  • Software Proficiency: Excel
  • Software Proficiency: PowerPoint
  • Software Proficiency: Matrix ERP/HRMS
  • Software Proficiency: SAP
  • Software Proficiency: Symphony

Personal Information

  • Date of Birth: 02/07/82
  • Nationality: Indian
  • Marital Status: Married

Disclaimer

I hereby declare that the information given above is true and correct to the best of my knowledge and belief.

Certifications And Achievements

  • Certified in Pranic Healing, All India Yoga Vidya Pranic Healing Foundation, 2007
  • Represented India in World Performing Arts Festival, Lahore, 2004, Creative Dance
  • Awarded 'Best Dedicated Staff', ILS Hospital, 2006

Timeline

OPD & Diagnostic Incharge

Manipal Hospitals
07.2022 - Current

Manager – Customer Care

Nova Fertility
10.2021 - 06.2022

Care Manager

Apollo Fertility
01.2021 - 10.2021

Service Line Officer

Fortis Hospital
08.2015 - 12.2017

Patient Coordinator (IVF & Infertility Department)

Nova IVI Fertility Centre
08.2013 - 08.2015

Senior Executive – IVF & Infertility Department

AMRI Hospital
02.2011 - 08.2013

HR Executive (HR Department)

ILS Hospital (GPT Group)
02.2010 - 12.2010

Senior Executive – Operations

ILS Hospital (GPT Group)
08.2004 - 01.2010

B.Sc. (Hons) - Anthropology

Bangabasi College

Higher Secondary - Science

Shantinagar H.S. School

Madhyamik - undefined

Barrackpore Girls' High School

Post Graduate Diploma - Hospital & Health Management

BIFS

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Paulomi Somani Chatterjee