Volunteering and community involvement
Paulraj A
Senior Process Associate
Coimbatore,TN
Work Preference
Summary
Experienced professional with solid background in providing expert guidance and solutions. Known for reliability and adaptability in dynamic environments. Exceptional at fostering teamwork and driving successful outcomes.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
Work History
Subject Matter Expert
Tata Consultancy Services
Chennai
05.2018 - Current
- Worked with various clients across Australia to understand requirements and provide exceptional client service
- Issue resolution based on process guidelines by handling and providing resolution for high level escalations
- Finding root cause, action plans for issue and errors by coordinating with Delivery Manager
- Perform internal quality audit for team to reduce errors and improved overall team quality to 100% also maintain process documents and reports.
- Supported enterprise and business goals by supporting Robotic Process Automation team for new product techniques and service offerings.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Designed and prepared technical reports, studies and related documentation.
- Collaborated with management to identify and prioritize new development concepts.
Education
MBA - International Business
Loyola College
Chennai 06.2018 - 05.2020
Bachelor of Science - Electronics And Communication Systems
Sri Krishna Art's & Science College
Coimbatore 06.2015 - 04.2018
Skills
Complaint resolution
Report preparation
Creative problem solving
Key stakeholder relationship building
Staff education and training
Business growth and retention
Daily workflow improvement
Certification
Green Belt Six Sigma
Accomplishments
- Achieved Train the Trainer through effective training of other employees to optimize and professionalize their current process [2022].
- Been nominated as Contextual Master and was published with my story for bringing up ideas to reduce the Cycle Time for the process [2021].
- Submitted a Green Belt project based on Cycle Time reduction to satisfy the customer and to increase the profit of my organization [2020].
- Collaborated with team of 11 in the development of productivity [2019].
- Had been awarded thrice for star performer and twice for applause award in the organization [2018].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Follow-up - Ensuring customer satisfaction over the purchase of services.
Additional Information
- Actively participated in various sports activities for Inter School & College level.
- Appreciated by global stakeholders for automation building in the process to reduce manual intervention in the process.
- Proficient in MS Excel, Word & PowerPoint - Daily use of each program to create task-managing spreadsheets for projects, letters and training documents, company literature and informational documents.
Interests
Photography
Health Training
Exploring new places
Declaration
I hereby declare that the particulars mentioned above all are true to the best of my knowledge.
Place:
Date:
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Timeline
Green Belt Six Sigma
05-2022
Contextual Master
07-2021
Train the Trainer
10-2020
Subject Matter Expert
12-2019
Star Performer for 100% productivity
11-2018
MBA - International Business
Loyola College
06.2018 - 05.2020
Subject Matter Expert
Tata Consultancy Services
05.2018 - Current
Bachelor of Science - Electronics And Communication Systems
Sri Krishna Art's & Science College
06.2015 - 04.2018