Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Websites
Timeline
Generic

Paurush Singh

Chandigarh

Summary

Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures.

Overview

10
10
years of professional experience

Work History

Assistant Consultant

TCS
Noida
03.2024 - Current
  • Leading the Endpoint management shared team using tools like Endpoint Manager (Intune), Airwatch and SCCM.
  • Handling Windows servers, workstations and mobile devices via SCCM and Intune.
  • Managing Autopilot and Co- Managed devices and their configurations in Intune and SCCM.
  • Experienced in handling the Azure cloud platform.

Associate Consultant

HCLTech
Noida
03.2020 - Current
  • Transition and Project Lead. Experienced in VMWare WorkspaceOne, Microsoft Endpoint manager, SOTI MobiControl and JamF.
  • Lead the day to day operations of the End user computing Team.
  • Coach and mentor the team and encourage them to take ownership of their development. Participate in the creation and delivery of unified endpoint training sessions.
  • Act as the point of contact for all key stakeholders related to the various Endpoint management initiatives, focusing on building trusted relationships.
  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties including risk register and ZDO Plan.
  • Work closely with the EUC Team to plan and deliver forecasting and resource utilization information.

Technical Specialist

HCLTech
Noida
10.2018 - 03.2020
  • Worked as a Level 2/3 SME for different clients across HCL managing iOS,MacOS and Android devices from different MDM tools.
  • Activities included creation of SOP's and KB documents.
  • Troubleshot malfunctions and diagnosed issues for equipment and Devices.
  • Working on Incidents, Changes and Service Requests.

Specialist

HCLTech
Noida
09.2016 - 09.2018
  • Worked on MobileIron and Airwatch for Belgium based account as a Level 2.
  • Work included working on end user issues and reporting.
  • Managed and resolved incidents according to service agreements.
  • Leveraged specialized knowledge to act as subject matter expert within organization.

Senior Analyst

HCLTech
Noida
06.2014 - 09.2016
  • Worked in Global Helpdesk as a customer support executive for a logistics account based out in UK.
  • Responsible for handling all B2B customer related queries for different apps and systems.
  • Worked on RCA for project improvement plans and provide activities for best practices.

Education

Bachelor of Science - Electrical, Electronics And Communications Engineering

Chitkara University
HCLTechHCLTechPaurushHimachal Pradesh
2014

Skills

  • Process Analysis and Runbook/SOP creation
  • Leadership and Relationship building
  • Planning and Execution
  • Data Collection and Analysis
  • Consultancy and Advisory
  • Best Practices and Standards using ITIL
  • Efficient and Detail-Oriented
  • EUC tools and technologies

Languages

English, Hindi
First Language

Accomplishments

  • Part of HCL Achievers League for past 3 years
  • Received couple for recognitions for outstanding contribution for UMC track

Websites

Timeline

Assistant Consultant

TCS
03.2024 - Current

Associate Consultant

HCLTech
03.2020 - Current

Technical Specialist

HCLTech
10.2018 - 03.2020

Specialist

HCLTech
09.2016 - 09.2018

Senior Analyst

HCLTech
06.2014 - 09.2016

Bachelor of Science - Electrical, Electronics And Communications Engineering

Chitkara University

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Paurush Singh