Pavan Ajay Narkhede
Thane
Summary
IT professional with 2 years of experience in desktop support, system administration, and network maintenance in a corporate environment. Skilled in troubleshooting hardware, software, and network issues, managing IT assets, and ensuring smooth system operations. Proficient in installing, configuring, and maintaining IT infrastructure, while adhering to security standards and company policies. Recognized for resolving high volumes of service requests efficiently and delivering excellent end-user support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
System Executive
RDC CONCRETE India Ltd
Thane
05.2024 - 08.2025
- Installed, configured, and maintained computer systems, networks, printers, and other IT infrastructure.
- Provided technical support to employees for hardware, software, and network-related issues.
- Monitored system performance, network connectivity, and server health to ensure minimal downtime.
- Managed user accounts, access permissions, and email configurations.
- Performed regular system updates, backups, and security patching.
- Troubleshot and resolved technical issues promptly, escalating when necessary.
- Maintained IT asset inventory and documented IT processes accurately.
- Coordinated with vendors for hardware/software procurement and repairs.
- Ensured compliance with corporate IT policies, security protocols, and data protection standards.
- Assisted in implementing new technologies, upgrades, and process improvements.
- Achievement:
- Associate Prerna Award - Quickly adapted to the IT systems and procedures of RDC to deliver quality support. His fast paced approach in learning enabled him to transform into a key support resource of IT Helpdesk within one year and achieved success in closing service requests under shortertimelines.He is synonym of punctuality and ownership. His strict approach to vendors helps IT to garner the required service level.
Trainee Engineer
RDC CONCRETE India Ltd
Thane
05.2023 - 05.2024
- Assisted in installation, configuration, and maintenance of computer systems, networks, and peripherals.
- Provided first-level technical support to end users for hardware, software, and network issues.
- Monitored system performance and performed basic troubleshooting under supervision.
- Documented technical procedures, issue resolutions, and asset records.
- Supported IT team in implementing upgrades, security patches, and preventive maintenance.
- Achievement
- Star of the Week – Awarded 3 times for attending and closing the highest number of service requests within the week.
- Star of the Month – Recognized for attending and closing the highest number of service requests in a month.
Education
Bachelor of Science - Information Technology
Mumbai University
Thane11-2020
Skills
- Hardware & Software Troubleshooting
- Ticketing Systems (ManageEngine)
- Windows 10/11 Support
- IT Asset Management
- Network Configuration (LAN/Wi-Fi/VPN)
- Printer & Peripheral Support
- User Account Management (Active Directory)
- Basic Networking (TCP/IP, DNS, DHCP)
- Problem-Solving & Analytical Thinking
- Team Collaboration & Interpersonal Skills
- Quick Learning & Adaptability
- Time Management & Prioritization
- Effective Communication (Verbal & Written)
- Attention to Detail & Accuracy
- Positive Attitude & Willingness to Learn
- Work Under Supervision & Meet Deadlines
Certification
Udemy certificate :Basic Computer Course: IT and Desktop Support for Windows 10
Languages
Marathi
First Language
English
Upper Intermediate
B2
Hindi
Proficient
C2
Hobbies
Playing mobile game and listening music
Timeline
System Executive
RDC CONCRETE India Ltd
05.2024 - 08.2025
Trainee Engineer
RDC CONCRETE India Ltd
05.2023 - 05.2024
Bachelor of Science - Information Technology
Mumbai University