Senior Associate
Wipro Limited
- Role: Content Reviewer
- Experience: 2 years 2 months
- Provided effective and technical support to process, Resolving client issues directly or through timely escalations within SLA to meet process requirements.
- Conducted comprehensive reviews and metric evaluations of online products using the Wazir tool, ensuring the product validity.
- Oversaw of the Panicle project, Addressing high level issue and resolving within SLA.
- Reviewed the merchant accounts in compliance with Google’s Trust and Safety policies.
- Managed SVC bug tracking and resolution, coordinating teams for timely fixes within SLA’s and improved the RFI (Request for Information) process, fostering better communication across teams and ensuring stakeholders stayed well-informed and satisfied throughout the project.
- Performed in-dept analysis to understand advertisers true objectives in content Advertising.
- Participated regular team meeting and brainstorming sessions to share insights and strategies for optimizing content review processes.
- Assisted in the creation and maintenance of documentation related to content review procedures, ensuring accessibility and clarity for team members.
- Maintain up-to-date knowledge of industry regulation and standards related to content review, ensuring compliance with legal and ethical guidelines.
- Effectively prioritized and managed multiple tasks and the projects in a fast- paced environment, meeting deadlines and achieving goals.
- Analyzed content trends and patterns to identify emerging issues, inform decision making, and improve content moderation strategies.