PAVAN KUMAR DAVALAGIRI

Roles and responsibilities:

Azure Active Directory (Azure AD)

• Managed Azure AD user lifecycle, including creating, modifying, and deleting user accounts, groups, and role assignments.
• Configured and maintained Azure AD Connect for hybrid identity synchronization between on-premises AD and the cloud.
• Administered Privileged Identity Management (PIM) for just-in-time (JIT) access, and role-based access control (RBAC) policies.
• Troubleshot multi-factor authentication (MFA) issues, and enforced conditional access policies for secure sign-ins.
• Monitored Azure AD audit logs, investigated security incidents, and resolved access-related issues.
• Managed Azure AD application integrations (SAML/OAuth), and Enterprise Application access.
• Managed Self-Service Password Reset (SSPR) and password policies for Azure AD users.
• Assisted in Azure AD B2B/B2C integrations for external user access management.
• Provided license management for Office 365 and Azure services via Azure AD.

Active Directory (AD) and Group Policy Management.

• Performed on-premises AD administration: user/group management, computer object creation, and OU structuring.
• Managed security groups, distribution lists, and dynamic groups for access provisioning.
• Troubleshoot AD authentication issues, LDAP queries, and DNS resolution problems.
• Designed and enforced Group Policy Objects (GPOs) for security policies, drive mappings, and application controls.
• Handled AD forest/domain trust configurations and Domain Controller (DC) promotions and demotions.
• Managed file server permissions (NTFS/share-level), and printer access controls.
• Automated AD tasks using PowerShell scripting for bulk user management and reporting.

Identity & Access Management (IAM)

• Handled access requests, approvals, and revocations via the Snow ticketing system.
• Ensured least privilege access and segregation of duties (SoD) compliance.
• Assisted in IAM audits and access certification reviews for regulatory compliance (SOX, GDPR).
• Worked with identity governance tools for access reviews, role mining, and entitlement management.
• Provided Level 2/3 support for access-related incidents via ITIL processes.

Network and Security Administration (Secondary Responsibilities)

• Assisted in network device management (routers, switches, firewalls), and VPN access control.
• Monitored security patches, vulnerabilities, and compliance hardening on AD/Azure AD.
• Supported LAN/WAN troubleshooting, and DNS/DHCP configurations.
• Followed ITIL change management processes for network and identity-related changes.

ServiceNow (SNOW) Ticketing and Access Management.

• Managed user access requests via ServiceNow (SNOW), handling onboarding/offboarding, role assignments, and access modifications based on RBAC policies.
• Processed incident and service requests related to Azure AD, Active Directory, and application access, ensuring SLA compliance.
• Collaborated with HR and IT teams to validate access approvals and maintain least-privilege principles.
• Documented resolutions in the SNOW knowledge base for faster troubleshooting of recurring issues (e.g., MFA failures, account lockouts).