Pavan Pingali
Director - Service Delivery
Hyderabad
Summary
Experienced professional with over 25+ years of experience on managing diversified application development,support & maintenance and transformation programs, facilitating with strategic solutions and maximizing productivity
Overview
26
26
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
Work History
Director
Cognizant Technologies Ltd.
Hyderabad/Frankfurt
06.2022 - Current
- Leading the Application Portfolio Delivery for Central Europe(Switzerland & Germany) region. Including managing and guiding solution architects in pre-sales team both in the Country and Offshore locations.
- Assessing deliverability to validate solutions plan & prepare for a successful delivery and then deliver to delight the clients
- Owning the end-to-end management from presales stage to delivery of solutions and services for complex managed services deals including solution strategy and design, estimation benchmarking, solution presentations and contract closure and delivery of service
- Developed compelling client value propositions aligned to Cognizant offerings along with support on building a differentiated value proposition in response to RFPs.
- Driving Managed services delivery & offerings with in the region. Establishing and building the capability which aligned to evolving Central Europe market trends
- Establishing the global delivery teams and driving continuous service improvement & innovation
Director
Cognizant Technologies Ltd.
Hyderabad
01.2021 - 05.2022
- Leading diverse teams in the development, testing, deployment, and support of multiple complex Support and Development projects for Credit Suisse account
- Facilitating development initiatives involving mapping of business requirements; delivering technical services based on the business requirements
- Identifying potential workaround to system changes or limitations, level of efforts required to successfully implement changes to business processes and user activities
- Executing Complex Business Transformations, System integration and Application Outsourcing with end-to-end accountability including Financials, Contract and Third Party Management
- Implementation and Support of Application Security Modules (Including User Management, Authentication, Authorization, Audit and logging) for critical asset management applications
- Managing project review and delivering proposals encompassing estimations, revenue P&L (in the range of USD 10-70 million) and Schedules
- Leveraging technical and functional knowledge to support different automation applications, designing software solutions and excellent connect with management
- Identifying inefficient processes and implementing reliable and cost-effective solutions, while providing hands-on technical support
- Steering scrum processes reviews and established ceremonies encompassing Backlog Grooming, Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective
Associate Director
Cognizant Technologies Ltd
Pune
07.2014 - 12.2020
- Implemented IT Process Automation (ITPA) tools such as Resolve for support operations, resulting in cost savings of up to 30%
- Established end-to-end DevOps Model which reduced 75% efforts CI/CD and 30% QA manual regression efforts
- Exhibited Robotic Process Automation (RPA) Use Cases, Implemented PoCs which led to 80% reduction in manual efforts
- Driven complex platform transformation from legacy monolithic architecture to micro service architecture with NOSQL DB and QlikSense as Reporting platform, which resulted in improving time to market up to 40% (reduced new business onboarding time to 2 months from 5 months)
- Driven Legacy platform migration to container (Open shift) though transforming the services to micro service based architecture which resulted in improving time to market up to 40% for new onboarding’s and achieved zero down time deployments
- Transformed legacy (T&M) commercial models to managed models(~4mn)and established an effective operating models though milestones & scorecards
- Driven the synergies between Operations(BPS) and IT teams for identifying automation opportunities and implementation which resulted in 15% of cost saving
- Established training programs on key digital technologies to prepare team for future ready opportunities which resulted reducing the market/skill dependency
- Trained and developed leads and management staff for specific projects and ongoing operational needs.
Senior Manager
Cognizant Technologies Ltd.
Pune
09.2012 - 06.2014
- Led completion of 16 offshore application support transitions, generating $10M revenue without major schedule deviations.
- Integrated multiple transition teams into a Single Horizontal Production Support Service Desk to optimize cost and efficiency
- Established support processes,KPIs and service level agreements for newly established teams
- Developed synergies between multiple application development and support teams, improved MTTR by 30%
- Reduced transition timeline deviations by 95% and increased cost efficiencies by 20%
Assistant Vice President
Credit Suisse AG
Singapore
06.2006 - 08.2012
- Lead application support and maintenance team at onshore and offshore locations for PB APAC Problem Management Team
- Driven applications/platform (Temenos T24 and other satellite applications) stability for Credit Suisse PB APAC with the support of In-house and Temenos teams for 5 PB APAC locations
- Optimized PB APAC T24 Core Banking process (from order till settlements) with an effective collaboration between Business, IT and temenos
- Diligently maintained T24 Close of Business (CoB) Process business SLAs with necessary work arounds/solutions
- Ensured client advices (statements, transaction advices etc..) generated on time within the agreed timelines
- Initiated T24 CoB automation for Major APAC locations
- Reduced Temenos patch installation rollbacks to ZERO by establishing an effective collaboration with temenos and testing process
- Lead critical platform support for Temeons PB APAC T24 platform upgrade for 5 APAC locations
- Acted as IT Single Point of Contact to Business/Operations teams. Involved in prioritizing issues/challenges and solutions which lead to APAC PB Core Banking platform stability
- Reduced recurring incidents by more than 40% through a structured problem management process
- Established Root Cause Analysis (RCA) and implemented solutions for PB APAC Applications with 99% success rate and improved platform stability & user satisfaction
Consultant
NCS Pte. Ltd.
Singapore
03.2004 - 05.2006
- Led Architecture, design and development of critical project for a Government Organization, supporting 3,000 users across Singapore.
- Spearheaded 60-member team and integrated multiple modules with various external interfaces.
- Collaborated with data migration teams to transition to new system and conducted user acceptance testing. Created technical design documents and knowledge database.
Senior Software Engineer
Global Sources
Singapore
10.2003 - 02.2004
- Worked as Senior Software Engineer to support Global Sources trading Platform.
- Involved in optimization of the trading platform and in implementing Change Requests raised by the Global Sources distributors.
Application Specialist
Singapore Computer Systems Ltd.
Singapore
07.2001 - 10.2003
- Worked as Application Specialist and given an opportunity to handle the projects independently.
- Involved in development,testing,release and deployment activities, for many Singapore Government Bodies and Organizations such as Ministry of Health, Peoples Association, ACRA and Parliament etc.
Software Engineer
Auplex Pte. Ltd.
Singapore
01.2001 - 06.2001
- Worked as Software Engineer to involve in developing corporate HR product for Auplex
- This site is one stop shop for small to medium sized companies to maintain their payroll and other Human Resources related activities
Software Engineer
Meridian Technologies
Hyderabad
03.1998 - 10.2000
- Worked as a Software Engineer to involve in various projects in client server and web technologies.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
Education
Business Analytics & Business Intelligence Post Graduate Program -
Grate Lakes Business School
India 03.2018 - 03.2019
Master of Business Administration in E-Commerce -
Annamalai University
India 01.2006 - 01.2008
Post Graduate Diploma in Computers and Applications -
CAT Academy
India 01.1995 - 12.1995
Bachelor of Commerce -
Andhra University
India 07.1991 - 08.1994
Skills
Strategy Planning & Leadership
Internal / External Communications
Issue Resolution Skills
Business Development
Effective relationship building
Contract Management
New business pursuits
Project/Program Governance
Delivery Excellence
Certification
Certified ScrumMaster
Timeline
Director
Cognizant Technologies Ltd.
06.2022 - Current
Director
Cognizant Technologies Ltd.
01.2021 - 05.2022
Business Analytics & Business Intelligence Post Graduate Program -
Grate Lakes Business School
03.2018 - 03.2019
Associate Director
Cognizant Technologies Ltd
07.2014 - 12.2020
Senior Manager
Cognizant Technologies Ltd.
09.2012 - 06.2014
Assistant Vice President
Credit Suisse AG
06.2006 - 08.2012
Master of Business Administration in E-Commerce -
Annamalai University
01.2006 - 01.2008
Consultant
NCS Pte. Ltd.
03.2004 - 05.2006
Senior Software Engineer
Global Sources
10.2003 - 02.2004
Application Specialist
Singapore Computer Systems Ltd.
07.2001 - 10.2003
Software Engineer
Auplex Pte. Ltd.
01.2001 - 06.2001
Software Engineer
Meridian Technologies
03.1998 - 10.2000
Post Graduate Diploma in Computers and Applications -
CAT Academy
01.1995 - 12.1995
Bachelor of Commerce -
Andhra University
07.1991 - 08.1994