Pavan Akki
Conscious Learner
Bengaluru
Summary
Its been over 15 professional years, worked for various IT companies with multiple projects, products, people, events. Have exposure to distinct work cultures across nation, experiencing versatile work and personal lifestyle. Learning this beautiful life everyday.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Marketing Evangelist
Wacom India
Bengaluru
06.2020 - Current
- Managing Operations of daily activities since more then 3 years.
- Created Brand awareness to over 2500+ customers.
- Created over 800+ artist community on SoMe.
- Connecting over 20+ partners for sales and marketing enhancement.
- Events, Workshops, Inventory, digital content, customer support, feedbacks, reports.
- Utilized market trends and target audience statistics to effectively and appropriately market products
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs
- Maintained documentation, detailing assignments, in-progress work and completed project milestones
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments
- Worked with graphic designers and writers to establish theme and tone for content
- Captured new customers by optimizing business strategies and launching products to diversify offerings
Management Representative
Azure
08.2018 - 09.2019
- Established effective operations on Inventory, GRE, Marketing , Retail, Vendors, PR, Events, Digital calendar, Menu curation, Barista, QA, POS, Costing and staff trainings.
- Increased footfall to Wellness center up to 9X within 3 months.
- Designed and developed individual and group wellness treatments. Traditional Ayurveda and Naturopathy.
- Have managed over 300+ Consultations, Sessions and Bookings during this period.
- Reformed Policies, QA Audits, Marketing Strategies, PNL, SCM, Human resource.
- Have done almost 11+ Trainings and wellness events.
- Curated Kitchen menu with over 70+ unique dishes for critical customer base.
- Have conducted over 20+ curated events and wellness trainings.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Developed detailed plans based on broad guidance and direction
- Set aggressive targets for employees to drive company success and strengthen motivation
Team Lead
Innovatia India
09.2015 - 04.2018
- Troubleshooting CM servers which run on VMWare and linux platform.
- Troubleshooting issues and provides RCA’s to the CM related issues.
- Managed complexity and dynamics of a multi-functional, multi-cultural workforce - worked collaboratively with peer engineers across globally matrix organization structures.
- Achieved exceptional Customer Satisfaction results while maintaining high Employee Engagement levels.
- Supporting and troubleshooting different client requests, analyzing client queries and providing solutions.
- Troubleshooting the Link down issues between CM and ISP which is high business impact to customers.
- Identified the risks related to Avaya CM and its operations, created a risk register of the same to avoid incidents.
- Reproduced complex issues in the lab and engaging Avaya R&D for bug fixing, managed escalations with the R&D Team at AVAYA
- Maintaining the highest customer satisfaction metrics.
- System Administration and Maintenance of AVAYA S87XX Media Servers (EPABX) and G650 gateways.
- Installing, Configuring & Troubleshooting Digital phones & IP phones.
- Configuration and troubleshooting of DS1 (E1 and T1 link) trunks.
- Trained on POD system to work effectively with peers and groups.
Senior Trainer
NIIT Ltd
04.2012 - 09.2015
- Maintains quality service by establishing and enforcing organization standards.
- Conducting classroom training on CISCO batches.
- Maintains technical knowledge by attending educational workshops; reviewing publications.
- Designs computer training manuals by identifying and describing information needs; submitting initial versions for review; revising and editing final copy.
- Conduction training on new CISCO products, conducting VLAB design and simulation.
- Conducted over 5+ corporate training batches and received appreciation awards.
- Maintains safe and healthy training environment by following organization standards and legal regulations
- Resolving queries on Cisco content, Preparing Cisco content for 200-120 exams.
- Provided in-house training to new employees concerning maintenance of standardized training approaches
- Lead special seminars for different types of employees
- Developed and implemented lesson plans and teaching aids such as reference materials and videos
Technical Support Engineer
CMC Ltd
01.2009 - 03.2012
- Served as primary point of contact for support relating to owned solutions and products.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Managed over 50+ each desk with 3 story building for complete technical support.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
Support Engineer
ECS Consultancy Services
08.2008 - 01.2009
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Install all new hardware, systems and software for networks. Using transceiver uplink channel to satellite INSAT-4B.
- Securing network system by establishing and enforcing policies, defining and monitoring access. Implementing Juniper and D-link Switches.
- Creating VLANs over L2 switches, Install, configure and maintain network services, equipment and devices, Supports administration of servers and server clusters.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Developed and implemented preventive maintenance procedures
- Tested new software and hardware prior to deployment
- Responded to customer inquiries and provided technical assistance over phone and in person
- Researched and identified solutions to technical problems
- Configured and tested new software and hardware
- Diagnosed and troubleshot hardware, software and network issues
- Created user accounts and assigned permissions
- Implemented technical solutions to solve customer issues and increase satisfaction
- Connected to computer of client using remote link to install programs and applications
Education
DIPLOMA IN ELECTRONICS AND COMMUNICATION ENGG - Technical And Scientific Communication
Rural Polytechnic Haunsbhavi
Haunsbhavi, Karnataka, IndiaCommerce Studies - Banking And Financial Support Services
SJJM PU Collage
Byadgi 04.2001 -
Skills
Effective Relationship Building
Persuasive Negotiation
Exceptional Communication
Strategic Networking
Data-Driven Decision-Making
Social Media Expertise
Mission-Oriented
Teaching
Communication Skills
I believe, I am good in Brain storming, Organizing and re-structuring, Problem solving, Marketing, Teaching, Cooking, Counseling, Managing, Designing, Trend listing, Critical thinking, Quality control, Troubleshooting, Hygiene work place, People engagement.
Leadership Experience
- Initiated my brand as AbslouteAkki
- Samatvam Yoga ucyate - Equanimity in everything.
- Unattached action, Duty-sense and working the Yajna way, Objective outlook, development of clarity, Duty with reduction of personal like and dislike.
References
- WAFIASGAR, Former HR Head at Innovatia India Pvt Ltd, +1 (202) 3795523
- BONITA ADHIKAR, Formar HR at NIIT Ltd, +91 9739723921
- Malika Suri, Founder - Mimansa (Azure Hospitality), malikasurii@gmail.com
Timeline
Marketing Evangelist
Wacom India
06.2020 - Current
Management Representative
Azure
08.2018 - 09.2019
Team Lead
Innovatia India
09.2015 - 04.2018
Senior Trainer
NIIT Ltd
04.2012 - 09.2015
Technical Support Engineer
CMC Ltd
01.2009 - 03.2012
Support Engineer
ECS Consultancy Services
08.2008 - 01.2009
Commerce Studies - Banking And Financial Support Services
SJJM PU Collage
04.2001 -
DIPLOMA IN ELECTRONICS AND COMMUNICATION ENGG - Technical And Scientific Communication
Rural Polytechnic Haunsbhavi