Pavan Kumar Joshi
Bengaluru
Summary
Proactive telecom professional in BSS domain and key member of product management team driving roadmap and strategy for on-premises and Oracle Communications Cloud Native Deployment options for Revenue Management Suite of products, with expertise in platform, installation and configuration of charging systems, tariff design and testing, targeting opportunities in Product/Project Management and Service Delivery Management, preferably in Bangalore or Remote
Diligent Senior Product Manager offering [Number] years of success in product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Principal Product Manager
Oracle India Pvt Ltd
05.2018 - Current
- Prioritizing and managing product roadmap features to meet development teams' needs and ensure product alignment with business goals and customer needs
- Liaising with cross-functional teams, including Sales, Product Marketing, Professional Services, and Engineering, to promote product awareness, providing customized solutions based on BRM, NCC, ECE and the Oracle Communications Suite, and improve product capabilities and value
- Experience working with UI/UX principles and AI/ML use cases
- Providing domain and product knowledge to support internal (Engineering, Sales, Marketing, and other relevant teams within Oracle) and external customers (prospects, existing customers, and partners)
- Communicating product status, key issues, and launch plans to stakeholders across the organization, including senior management, engineering, sales, marketing, services, and customer support teams
- Presenting proposals to clients, suggesting technology-based solutions for enhancing functional efficiency and achieving business excellence
- Conceptualizing quality standards for various operational areas, implementing quality systems & procedures to facilitate a high-quality experience, while adhering to the Service Level Agreement (SLA)
- Mapping clients’ requirements through gap analysis; analyzing workflow to design solutions spanning proof of concept, presentation, product design and development (prototype builds) and physical testing
Senior Engineer-Customer Support
Ericsson India Global Services (P) Ltd
09.2012 - 05.2018
- Reported to the General Manager as individual contributor, participating in projects for implementations of Ericsson Charging systems (SDP/AIR)
- Participated in varied engagements like RAID configurations, OS installation and software installation/configuration based on market requirement.
- Conducted business requirement analysis/finalization for designing & configuring Tariff and promote same in the market complying with client requirements.
- Executed project delivery for Implementation/Deployment/Integration/Migration & installation of new products/features at client network.
- Further engaged in Tier 2/ End level of Support of Customer Service Request (Fault Analysis/Troubleshooting) for SDP & AIR node, including SMA and RMA configuring as per requirement
- Coordinated testing of Designed Tariff Structures in test ERE (Ericsson Rating Engine) before rolling out along with fault analysis with testing for in customer service requests.
O&M Engineer - IN/VAS
EVOLVE TECHNOLOGIES & SERVICES (P) LTD
05.2011 - 09.2012
- Deputed to Huawei Technologies, reporting to the General Manager, as individual contributor for providing support services including patch debugging & upgrading system.
- Provided Tier 2 level support for troubleshooting various day to day issues, conduction RCA, coordinating with R&D for patch upgrade to customer.
- Engaged in varied engagements like planning/implementation of script as per customer requirement as well as interaction with customer to provide data according to Customer requirement.
- Analyzed call flows (CAP/INAP) at the same time conducting fast & accurate troubleshooting of network fault collaborating with operations section.
FM Engineer
TeamLease Service Ltd.
04.2010 - 05.2011
- Participated in implementation of new service features/tariff plans as well as implementation/handover of newly integrated nodes.
- Engaged in multiple activities such as arrangement of Tape/Backup-media, in-charge of field operations & network interventions, check of the Charging System nodes, etc.
- Communicated regularly with customer to fulfill the ever-rising Customer expectations as well as making changes in configuration based on customer requirement.
Education
Bachelor of Engineering - Electronics and Communications
PDA College Of Engineering
Gulbarga, Karnataka06-2009
Skills
- Service Delivery
- Agile Product Delivery
- Product Management
- Partner / Vendor Co-ordinations
- Team Mentoring/Training
- BSS Charging System (IN)
- Oracle: Network Charging and Control (NCC), Convergent Charging Controller (OC3C), Oracle Communications Billing and Revenue Management with Elastic Charging Engine (BRM) (ECE)
- Ericsson IN Charging System: SDP, AIR, OCC, CCN
- Huawei: Fixed IN
- Tools: JIRA, Confluence, SharePoint, Wireshark, CDR
- Process Models: Agile, Scrum, CICD
- Cloud Native Platforms: Dockers, Kubernetes, Helm, Prometheus, Grafana, Cloud Native Architecture, AI/ML
- Telecom Standards: GSM, WCDMA, 4G (LTE, VoLTE), 5G, 3GPP
- Telecom Protocols: Gx, Esy, Sy, Gy, SS7, SIGTRAN, CAP, MAP, DIAMETER, SIP, GTP, SMPP
- Network Protocols: OSI, SOAP/XML REST, JSON, TCP/IP, http/https, LDAP
- OS Platform: Solaris, Oracle Linux, RHEL
- Product lifecycle management
- Cross functional leadership
- Product positioning
- Product vision and strategy
- Product roadmaps
- Go-to-market strategy
- Design thinking
- Strategic thinking
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Certification
- Red Hat Certified Engineer (RHCE)
- Red Hat Certified System Administrator (RHCSA)
- Red Hat Certified System Administrator in Red Hat Openstack
- Ericsson Technical Certification Program – Mobile Broadband Charging
- Ericsson Technical Certification Program - IP Technology (ETCP - IP)
LANGUAGES
English
Hindi
Kannada
Timeline
Principal Product Manager
Oracle India Pvt Ltd
05.2018 - Current
Senior Engineer-Customer Support
Ericsson India Global Services (P) Ltd
09.2012 - 05.2018
O&M Engineer - IN/VAS
EVOLVE TECHNOLOGIES & SERVICES (P) LTD
05.2011 - 09.2012
FM Engineer
TeamLease Service Ltd.
04.2010 - 05.2011
Bachelor of Engineering - Electronics and Communications
PDA College Of Engineering
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